Jhustin Dave Botilla
Senior Sales Specialist
San Jose
Summary
Customer Service and Sales Professional with 6+ years of experience in BPO, insurance, and client-facing roles. Experienced in inbound and outbound support, CRM management (Salesforce), appointment scheduling, lead generation, email and chat support, and administrative tasks. Known for strong communication skills, attention to detail, and consistently delivering excellent customer experiences.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Sales Representative
Concentrix Philippines
12.2019 - Current
- Assisted 40-60 customer interactions daily by addressing product inquiries, billing concerns, and account-related issues through phone support.
- Promoted products and services by identifying customer needs and recommending tailored solutions to enhance satisfaction.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Assisted 40-60 customers interactions with product inquiries, billing concerns, and account-related issues through phone support.
- Resolved customer concerns effectively, ensuring a positive customer experience through professional communication.
Food Business Owner - Side Business
Owned Business
04.2025 - 08.2025
- Managed daily business operations, including inventory, purchasing, and customer service.
- Promoted products through targeted social media campaigns and strategic word-of-mouth marketing to increase brand awareness.
- Processed customer orders while ensuring high product quality and on-time delivery to enhance customer satisfaction.
- Maintained financial records and monitored business expenses and revenue to support informed decision-making.
- Built strong relationships with repeat customers through excellent service.
Product Trainer
Alorica Philippines
07.2018 - 01.2019
- Conducted onboarding and product training sessions, enhancing new employee integration.
- Simplified complex product information, increasing learner comprehension and retention.
- Evaluated trainee performance and provided constructive coaching.
- Helped improve product knowledge and customer service readiness among team members.
- Boosted product knowledge and customer service readiness among team members through targeted training.
Customer Service Associate
Sykes Asia
06.2017 - 03.2018
- Responded promptly to customer inquiries through phone, email, and chat support.
- Resolved billing, account, and product concerns while maintaining high service standards.
- Maintained detailed customer records and case notes in CRM system to support accurate follow-up and service continuity.
- Collaborated with internal teams to expedite issue resolution and enhance customer satisfaction.
- Demonstrated professionalism, empathy, and effective problem-solving skills to foster positive customer interactions.
Insurance Advisor
Manulife Philippines
03.2016 - 06.2017
- Educated clients on insurance products and recommended tailored coverage aligned with financial goals and needs.
- Established trust with prospective clients through consultative selling and effective communication strategies.
- Built trust with prospective clients through consultative selling and clear communication.
- Processed policy applications and maintained accurate customer documentation.
- Exceeded sales goals by generating leads and fostering long-term client relationships.
Education
Bachelor's Degree - Business Administration Major in Financial Management
Bukidnon State University
Malaybalay City06-2017
Skills
Technical Skills
Salesforce CRM
Google Workspace
Microsoft Excel
Microsoft Word
Email Support
Chat Support
Phone Support
Appointment Scheduling
Calendar Management
Lead Generation
Social Media Management
Data Entry
Canva
Content Creation
Timeline
Food Business Owner - Side Business
Owned Business
04.2025 - 08.2025
Sales Representative
Concentrix Philippines
12.2019 - Current
Product Trainer
Alorica Philippines
07.2018 - 01.2019
Customer Service Associate
Sykes Asia
06.2017 - 03.2018
Insurance Advisor
Manulife Philippines
03.2016 - 06.2017
Bachelor's Degree - Business Administration Major in Financial Management
Bukidnon State University