Jhurick C. Raqueño
Ledesma St. Brgy. Poblacion, Tacurong City,Region XII
Summary
Customer-focused branch associate with a proven track record in delivering exceptional service through effective communication and problem resolution. Skilled in enhancing customer satisfaction by addressing complaints and maintaining professionalism during transactions. Collaborates with team members to achieve performance targets while ensuring compliance with data protection regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Associate
Palawan Pawnshop Inc.
Tacurong City
12.2021 - Current
- Delivered exceptional service to customers by maintaining a friendly and professional approach during transactions.
- Resolved customer complaints, enhancing satisfaction through effective communication and problem-solving skills.
- Assisted in ongoing training on anti-money laundering regulations, supporting compliance with legal standards.
- Protected confidentiality of customer data, adhering to data protection legislation and privacy protocols.
- Supported team collaboration to meet performance targets.
Accounting Staff
AC Garcia Corporation
Tacurong City
04.2019 - 01.2020
- Reconciled monthly bank statements and resolved discrepancies to maintain financial accuracy.
- Updated sales and purchasing ledgers to ensure accuracy and timely reporting aligned with supporting documents.
- Supported departmental managers by refining inventory control systems to optimise stock management.
- Assisted in supplier contract negotiations to secure advantageous terms and lower operational costs.
Education
Bachelor of Science in Business Administration major in Financial Management
Notre Dame of Tacurong College
Tacurong City01-2019
Tacurong National High School
Tacurong City01-2015
Abang Suizo Elementary School
Tacurong City01-2010
Skills
- Customer relationship management
- Customer service
- Complaint resolution
- Cash handling
- Compliance adherence
- Data protection
- MS Office Suite
- Team building
Certification
- Philippine Red Cross (BLS ADULT CPR FOR LAY RESCUERS)
- On-ground Marketing (Palawan Pawnshop Inc.)
- Central Student Council-TREASURER
Timeline
Branch Associate
Palawan Pawnshop Inc.
12.2021 - Current
Accounting Staff
AC Garcia Corporation
04.2019 - 01.2020
Bachelor of Science in Business Administration major in Financial Management
Notre Dame of Tacurong College
Tacurong National High School
Abang Suizo Elementary School