Jhune Ann Bontia
Consolacion
Summary
Experienced in providing exceptional customer service, excelling in customer interaction and satisfaction. Actively listening and utilizing effective problem-solving skills to efficiently address and resolve customer concerns. Demonstrated track record of maintaining high levels of customer satisfaction and fostering loyalty through clear communication and genuine empathy.
Overview
4
4
years of professional experience
Work History
CSR - Intake Specialist (Morgan & Morgan)
OP360
01.2023 - 05.2024
- Support Case Managers by gathering medical history for specialist referrals
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher customer satisfaction rate and repeat business.
Support Ambassador - Airbnb
TDCX
03.2022 - 12.2022
- Helps Hosts manage their properties and provide policies
- Guide guests in booking properties as well as managing their profile
- Greeted customers and clients to create a welcoming atmosphere.
CSR - Back Office (Expedia Chase)
Teleperformance
05.2021 - 03.2022
- GDS knowledge with Amadeus and Sabre coding
- Book, rebook, cancel and refund flights and hotel reservations
- Responded to customer requests for products, services, and company information.
Telesales Associate
Dyninno
12.2019 - 01.2021
- Proficient in using GDS with Apollo, Amadeus, and Sabre coding
- Increased sales by customizing pitches to address specific client needs and concerns.
- Build and sell airline tickets worldwide market
Education
Associate of Science - Mechatronics
Cebu Technological University - Main Campus
Cebu City, Province Of Cebu, Philippines03.2015
Skills
- Microsoft Office
- CRM software
- Call center experience
- Google workspace
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Live chat support
- Travel planning
Hobbies and Interests
- Tennis Player
- Travel - at least to 2 domestic and 1 international destination
REFERENCE
References available upon request
Timeline
CSR - Intake Specialist (Morgan & Morgan)
OP360
01.2023 - 05.2024
Support Ambassador - Airbnb
TDCX
03.2022 - 12.2022
CSR - Back Office (Expedia Chase)
Teleperformance
05.2021 - 03.2022
Telesales Associate
Dyninno
12.2019 - 01.2021
Associate of Science - Mechatronics
Cebu Technological University - Main Campus
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