JHUNALYN VALERIO
Support Specialist
Caloocan
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support
TPG TELECOM
12.2022 - 04.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Customer Service Representative/Sales Account Executive
CONCENTRIX
08.2020 - 08.2022
- Providing positive customer experience and enhance brand reputation through attentive, helpful service.
- Able to handle sensitive information with integrity to reduce risk of fraud. Managing collections and processing payments, negotiating, and arrangements. Providing accurate information while ensuring customer's data privacy.
- Delivering accurate and personalized resolutions to queries to enhance brand loyalty. Assisting with products and services selection according to individual requirements, eligibility, and preferences.
- Streamlined processes for improved efficiency in handling customer inquiries.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Handled Business to Business accounts. Sales Account Executive - handling own book of accounts.
- Managing, assisting clients with concerns about account specifics. Contract renewals, upgrades or expansions.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Exceeded sales targets consistently through strategic planning and execution
Sales Staff/Agent
SIZHUMAKO CORPORATION
05.2017 - 02.2018
- Built strong customer relationships through excellent communication skills and product knowledge.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Education
Bachelor of Secondary Education - Major in English
Global Reciprocal College
01.2015 - 01.2019
Skills
Technical support and assistance
Customer service
Product sales
Data entry
Sales expertise
Computer proficiency
Complaint handling / Complaint resolution
Payment processing
Customer satisfaction measurement
Call center operations
Product knowledge
Appointment scheduling
Order processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support
TPG TELECOM
12.2022 - 04.2024
Customer Service Representative/Sales Account Executive
CONCENTRIX
08.2020 - 08.2022
Sales Staff/Agent
SIZHUMAKO CORPORATION
05.2017 - 02.2018
Bachelor of Secondary Education - Major in English
Global Reciprocal College
01.2015 - 01.2019