Jhun Rey Amante Batang
Bacolod City
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
6
6
years of professional experience
Work History
AREA SUPERVISOR
PMS PRIMEPOWER NETWORK INC
03.2024 - Current
GUEST SERVICE AGENT
ASTORIA BORACAY - PRIMEPOWER
06.2023 - 03.2024
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Respond to all dispatch calls and log and track accordingly
- Facilitate guest arrival including greeting, check-in, issuance of keys and confirmation of reservation details
- Perform guest check-ins both behind the front desk as well as on a mobile device in the lobby based on business levels and needs
- Facilitate guest departure including transportation assistance, settling of any guest folios and ascertaining guest satisfaction upon check-out
- Handle incoming in-house and direct calls to the hotel
- Handle all guest issues and feedback tactfully and efficiently, ensuring prompt resolution for the guest as well as effective internal follow up
- Anticipate guest needs and wishes to both avoid potential glitches and provide the guest with a seamless luxury experience with the utmost discretion
- Handle reservation calls as needed
CUSTOMER SERVICE REPRESENTATIVE, SALES
UBIQUITY GLOBAL SERVICES INC.
02.2022 - 06.2023
CUSTOMER SERVICE LEAD
PANASIATIC SOLUTIONS, INC.
02.2021 - 02.2022
HR/ACCOUNTING ASSISTANT
GLOBE TELECOM
09.2020 - 02.2021
INVENTORY & PRODUCTION MONITORING SUPERVISOR
BONGBONG VILLAN CORPORATION
05.2019 - 03.2020
Education
Bachelor of Science - Entrepreneurship
Bacolod City College
Bacolod City, Province Of Negros Occidental, Philippines03-2019
Skills
- Communication Skills
- Problem Solving Skills
- Customer Service Skills
- Professional Demeanor
- Leadership Skills
- Time Management Skills
- Attention to Detail and Accuracy
- Computer Literacy
- Knowledge of Local Area
- Operational efficiency
- Team management
Languages
Hiligaynon
Tagalog
English
Personal Information
- Age: 27
- Height: 5'7"
- Marital Status: Single
Timeline
AREA SUPERVISOR
PMS PRIMEPOWER NETWORK INC
03.2024 - Current
GUEST SERVICE AGENT
ASTORIA BORACAY - PRIMEPOWER
06.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE, SALES
UBIQUITY GLOBAL SERVICES INC.
02.2022 - 06.2023
CUSTOMER SERVICE LEAD
PANASIATIC SOLUTIONS, INC.
02.2021 - 02.2022
HR/ACCOUNTING ASSISTANT
GLOBE TELECOM
09.2020 - 02.2021
INVENTORY & PRODUCTION MONITORING SUPERVISOR
BONGBONG VILLAN CORPORATION
05.2019 - 03.2020
Bachelor of Science - Entrepreneurship
Bacolod City College
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