Jhulian Perigrino
Puerto Princesa City Palawan
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
1
1
year of professional experience
Work History
Call Center
Foundever
08.2023 - 07.2024
- Improved caller satisfaction by implementing effective coaching and training techniques for call center staff.
- Served as subject matter expert on call center performance metrics analysis, design, development.
- Supported the implementation of new technologies, tools, and processes to enhance call center efficiency and agent performance.
- Collaborated with team members to share best practices, improving overall call center performance.
Education
St Monica National High School
Baranggay St Monica Puerto Princesa City Palawan07.2023
Skills
Customer Care Specialist in Bank office
Timeline
Call Center
Foundever
08.2023 - 07.2024
St Monica National High School
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