Jhoshua Frederick Castillo
Sales Support Specialist
Sampaloc
Summary
To be a part of company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2027
2027
years of professional experience
Work History
Sales Support Specialist
United Coconut Planters Life Assurance Corporation
12.2025 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Assisted my account executives to prepare insurance proposal and validation
- Managed customer accounts, responding to inquiries and resolving customer and partner service issues
Costumer Service Representative (Shopee PH)
United Coconut Planters Life Assurance Corp. (COCOLIFE)
- 01.2025
- - Issuance of Pre-employment Medical Exam
- - Issuance of Letter of Authorization
- - Monitoring of reimbursement and claims.
- - Handling all the shopee employees concern and benefits about their HMO.
Platform Experience New Associate
Accenture
01.2019 - 01.2024
- Facebook Meta Account
- Media Review Analyst
- Content moderator
Service Representative
Ippudo (Japanese Ramen Restaurant)
- Receptionist
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Admin Assistant
Fly Asian International Corporation
01.2018 - 01.2019
- Payment Specialist
- Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
- Implemented cost-saving initiatives within the department through process optimization and vendor negotiation strategies.
Content Moderator
TaskUs (Venntro Media Group Account)
- Check all items submitted by our members
- Identify members that are eligible to be approved
- Identify scammers
- Validate item content (Profile, Private message, Diary Entry, Introduction and photo) base on pre-determined set of campaign rules and guidelines.
Uber Documents Approver
TaskUs Inc.
01.2015 - 01.2017
- Background checking
- Processing of applicants(Uber driver)
- Checking of Driver’s License, Proof of Insurance, Car Inspection, Documents and Photos of the driver.
Education
Bachelor of Science - Information Technology
National University
Manila01-2014
Bachelor of Science - Hospitality Management
National University
Manila01-2012
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The National Teachers College
Quiapo Manila01-2011
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The National Teachers College
Quiapo, Manila01-2007
Skills
Adaptability
Ability to work under pressure
Troubleshooting of computer hardware related
Good interpersonal skills and communication skills
Customer relationship management
Sales strategy development
Complaint resolution
Customer service
Product knowledge
Timeline
Sales Support Specialist
United Coconut Planters Life Assurance Corporation
12.2025 - Current
Platform Experience New Associate
Accenture
01.2019 - 01.2024
Admin Assistant
Fly Asian International Corporation
01.2018 - 01.2019
Uber Documents Approver
TaskUs Inc.
01.2015 - 01.2017
Costumer Service Representative (Shopee PH)
United Coconut Planters Life Assurance Corp. (COCOLIFE)
- 01.2025
Bachelor of Science - Hospitality Management
National University
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The National Teachers College
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The National Teachers College
Service Representative
Ippudo (Japanese Ramen Restaurant)
Content Moderator
TaskUs (Venntro Media Group Account)
Bachelor of Science - Information Technology
National University
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Jhoshua Frederick F. Castillo
PERSONAL INFORMATION
- Age: 31 years old
- Date of Birth: November 25, 1994
- Civil Status: Single
- Religion: Roman Catholic
SEMINARS, TRAINING & ORIENTATION ATTENDED
- TechTutor 6 “Mobile e-Learning Revolution
- SAP Business one(B1) is SMBs and ERP solution
- Basic Food Safety, Quality and behavioral Orientation