Jhoree L. Banzon
Virtual Assistant/CSR & TSR
Agdao, Davao City,Davao del Sur
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Microsoft Technical Support (Windows and Office)
VXI Davao
Davao City
2023.01 - Current
Working as a technical support specialist for Microsoft requires a strong technical background, excellent problem-solving skills, and the ability to adapt to evolving technologies and customer needs. It's important to provide a positive customer experience while helping users effectively use Microsoft products and services.
Comcast Technical Support
VXI Davao
Davao City
2020.06 - 2022.01
Working as technical support for an ISP requires a combination of technical knowledge, strong communication skills, patience, and the ability to handle a wide range of customer issues. Effective problem-solving and a customer-centric approach are essential to excel in this role.
Arlo Technical Support Representative
Concentrix Davao
Davao City
2019.04 - 2020.07
Being a technical support specialist for security cameras requires a combination of technical expertise, communication skills, and a commitment to customer satisfaction and security. It's important to approach each interaction with professionalism and a focus on problem-solving.
Education
Bachelor of Science - Mass Communication
PHILIPPINE WOMEN COLLEGE
Davao City, Philippines 2019.06 - 2021.03
Skills
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with or the ability to quickly learn an array of computer hardware and software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t be afraid to start all over again. Who knows? You may like your new story better.
Anonymous
Timeline
Microsoft Technical Support (Windows and Office)
VXI Davao
2023.01 - Current
Comcast Technical Support
VXI Davao
2020.06 - 2022.01
Bachelor of Science - Mass Communication
PHILIPPINE WOMEN COLLEGE
2019.06 - 2021.03
Arlo Technical Support Representative
Concentrix Davao
2019.04 - 2020.07