Proven track record in enhancing fraud detection and risk management at Ohana Manpower Corp., leveraging statistical modeling and industry awareness. Demonstrated integrity and machine learning skills, achieving significant improvements in operational efficiency and customer satisfaction. Excelled in roles requiring meticulous data analysis and strong interpersonal communication, fostering professional relationships and proactive problem-solving.
Hi, I’m
Jhonwel Del Rosario
Kawit, Cavite
Summary
Overview
7
years of professional experience
2
years of post-secondary education
Work History
Ohana Manpower Corp. Malate, Manila
Fraud and Risk Analyst
03.2023 - 03.2024
Job overview
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
Urban Deca HomesImus, Cavite
Administrative Assistant
04.2022 - 04.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ohana Manpower Corp.Malate, Manila
Data Entry Clerk
11.2022 - 03.2023
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
CareHealth Plus Systems International Inc.Malate, Manila
Administrative Assistant
10.2018 - 03.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Caritas Health Shield HeadBacoor, Cavite
Customer Service Representative
04.2018 - 10.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Arkad Saudi CompanyAl Khobar
Work Permit Receiver
02.2017 - 02.2018
Job overview
- Developed a comprehensive tracking system that allowed quick access to permit status updates, increasing overall efficiency.
- Liaised between various departments to facilitate the smooth exchange of information related to permit applications.
- Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
- Collaborated closely with inspectors to ensure expedited processes for urgent cases, prioritizing project timelines effectively.
Education
Asian Institure of Computer StudiesBacoor, Province Of Cavite, Philippines
Completed 2 Years from Computer And Information Sciences
04.2010 - 04.2012
University Overview
Skills
Languages
English
Intermediate (B1)
Timeline
Fraud and Risk Analyst
Ohana Manpower Corp.
03.2023 - 03.2024
Data Entry Clerk
Ohana Manpower Corp.
11.2022 - 03.2023
Administrative Assistant
Urban Deca Homes
04.2022 - 04.2023
Administrative Assistant
CareHealth Plus Systems International Inc.
10.2018 - 03.2020
Customer Service Representative
Caritas Health Shield Head
04.2018 - 10.2018
Work Permit Receiver
Arkad Saudi Company
02.2017 - 02.2018
Asian Institure of Computer Studies
Completed 2 Years from Computer And Information Sciences
04.2010 - 04.2012
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