Jhonrick S. Modesto
Brgy. Caninoan pastrana leyte,Region 8
Summary
- To be able to obtain a fulfilling position that would best fit my qualifications and develop further my talents and skills for continous career improvement. Also, to obtain a positions that will allow me to contribute and utilize my knowledge and skills.
- I would describe myself as a confident, optimistic and cheerful person with lots of respect as well as aspect for others.
- Eager to undergo intensive training and seminar.
- Willing and able to work beyond office hours
- Career and goal oriented
- Reliable, dependable and wiiling to learn
- Flexible and resourceful Creative and Organized
Motivated professional with a strong focus on customer satisfaction and relationship building. Brings reliability, resourcefulness, and a creative approach to problem-solving, ensuring effective communication and teamwork. Eager to embrace learning opportunities and adapt to new challenges. Experienced in providing exceptional customer service and building strong customer relationships. Skilled in upselling and product knowledge, consistently meeting and exceeding sales targets. Strong communication and teamwork abilities, thriving in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Sale Associate
Mitsui Industria Corporation
Quezon City, NCR
02.2025 - 02.2026
- Met sales targets through proactive promotion and excellent customer service.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer queries and complaints with professionalism, fostering a positive store environment.
- Coordinated with team members to achieve sales targets, contributing to overall store success.
- Shared new products and promotions with customer to encourage sales.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Promoted sales and special offers for discounts and merchandise options.
- Processed sales transactions swiftly and accurately, maintaining high levels of customer satisfaction.
- Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
- Maintained an up-to-date knowledge of current sales promotions and policies regarding payment and exchanges.
- Handled customer returns, refunds and exchanges at customer service desk.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Service Crew
Andok's Campetic
Palo, Leyte
01.2019 - 07.2019
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Delivered food and drinks to customers promptly when required by bar or kitchen staff.
- Kept service areas clean and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Adhered to food safety regulations and guidelines, contributing to a safe and compliant working environment.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Delivered exceptional customer service, promptly addressing queries and concerns to enhance dining experience.
- Kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
BUSINESS DEPARTMENT
Narcissus EVENT AND CATERING SERVICES
01.2017 - 01.2019
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
Education
UNDERGRADUATE - CRIMINOLOGY
BURAUEN COMMUNITY COLLEGE
Burauen, LEY01-2020
Certificate of Higher Education - COMPUTER PROGRAMMING
ANTIPOLO CITY SENIOR HIGH SCHOOL
01-2019
High School - BASIC EDUCATION
MANAYBANAY NATIONAL HIGH SCHOOL
PASTRANA LEYTE01-2017
Elementary School - BASIC EDUCATION
KAPITBAHAYAN ELEMENTARY SCHOOL
NAVOTAS CITY01-2012
Skills
- Public Relations
- Customer relationship management
- Product knowledge
- Strategic communication
- Patience and persistence
- Multitasking efficiency
- Face-to-face selling
- Confident communicator
- Client relationship building
- Computer literate
- Outstanding customer service
- Complaint handling
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Creative and Organized
- Strategic upselling
Languages
English
Tagalog
Waray
References
- JAY JAY MYSON SADIE, Friend, 0 9 2 8 - 5 9 9 - 2 6 5 9
- Laarni Bingco, Friend, +69109761974
Timeline
Sale Associate
Mitsui Industria Corporation
02.2025 - 02.2026
Service Crew
Andok's Campetic
01.2019 - 07.2019
BUSINESS DEPARTMENT
Narcissus EVENT AND CATERING SERVICES
01.2017 - 01.2019
UNDERGRADUATE - CRIMINOLOGY
BURAUEN COMMUNITY COLLEGE
Certificate of Higher Education - COMPUTER PROGRAMMING
ANTIPOLO CITY SENIOR HIGH SCHOOL
High School - BASIC EDUCATION
MANAYBANAY NATIONAL HIGH SCHOOL
Elementary School - BASIC EDUCATION
KAPITBAHAYAN ELEMENTARY SCHOOL