JHON REY CAWALING
Murcia
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills, committed to utilizing these qualities to propel team success and make valuable contributions to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Support (Remote)
HelpGrid
02.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Advisor
Concentrix
10.2020 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues on time.
- Responded to customer needs through competent customer service and prompt problem-solving.
Team Supervisor - Contractual
Philippine Statistics Authority
09.2020 - 10.2020
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Customer Service Representative
Focus Direct Inc.
12.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Office Administration
Bacolod City College
Bacolod City, Province Of Negros Occidental, Philippines08-2020
Skills
- Effective Solutions Development
- Positive Interpersonal Skills
- Teamwork and collaboration
- Customer service
- Time management
- Computer skills
Languages
English
Advanced (C1)
Timeline
Customer Support (Remote)
HelpGrid
02.2024 - 12.2024
Customer Service Advisor
Concentrix
10.2020 - 12.2023
Team Supervisor - Contractual
Philippine Statistics Authority
09.2020 - 10.2020
Customer Service Representative
Focus Direct Inc.
12.2016 - 08.2017
Bachelor of Science - Office Administration
Bacolod City College
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