Jhon Phol Lumangyao
Marikina
Summary
Dedicated and results-driven professional with five years of experience at Accenture. Proven track record in leadership roles, including Process Trainer, Subject Matter Expert (SME), and Team Captain. Adept at training, managing people, and driving performance excellence. Seeking a new opportunity to expand skillsets and contribute to a dynamic organization.
Overview
6
6
years of professional experience
Work History
Trust and Safety Associate
Accenture (Project Lithium)
01.2024 - Current
- Acted as a Subject Matter Expert, providing insights and solutions to enhance trust and safety operations.
- Managed and mentored team members, fostering a culture of continuous improvement.
- Honored with the A-list Award and Noble Innovator Award for Quarter 1 of FY25.
Utility Bill Representative
Accenture (Project Origin)
05.2019 - 01.2024
- Led training sessions and upskilled team members to enhance performance.
- Served as Subject Matter Expert (SME) to provide guidance and resolve complex inquiries.
- Managed a team to ensure operational excellence and process efficiency.
- Recognized as an A-list Awardee for two consecutive quarters.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina (PLMar)
Marikina City, Metro Manila, Philippines03-2019
Skills
- Process Improvement
- Leadership & Mentorship
- People Management & Training
- Administrative & Organizational Skills
Accomplishments
- A-list Awardee – Project Origin (Two Quarters)
- A-list Awardee & Noble Awardee (Innovator Award) – Project Lithium (Q1 FY25)
Languages
English
Upper intermediate (B2)
Timeline
Trust and Safety Associate
Accenture (Project Lithium)
01.2024 - Current
Utility Bill Representative
Accenture (Project Origin)
05.2019 - 01.2024
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina (PLMar)
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