Results-driven BPO professional with 10 years of experience in sales, retention, and customer support. Skilled in building strong client relationships, handling escalations, and delivering excellent customer experiences. Proven ability to meet and exceed KPIs, including sales targets, retention goals, and service-level agreements. Recognized for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Committed to driving customer satisfaction, team success, and business growth.
Achievements in BPO
Consistently exceeded monthly sales and performance targets, achieving 85% for consecutive months.
Successfully closed high-value deals and contributed to a 80% increase in team revenue.
Recognized as Top Closer/Top Performer for outstanding conversion and retention rates.
Awarded Employee of the Month/Quarter for excellent performance and teamwork.
Assisted in training and mentoring new hires, helping them adapt and meet KPIs quickly.
Achieved specific awards/certifications in recognition of strong communication and client handling skills.