Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
JHON NICKO ARCAYA

JHON NICKO ARCAYA

Factory Worker
Isabel

Summary

Disciplined and detail-oriented professional with a diverse background in emergency response and high-volume retail operations. Proven ability to maintain peak performance during long shifts and follow strict safety protocols as a First Responder. Expert in manual dexterity, rapid task execution, and technical troubleshooting developed through Barista and CSR roles. Committed to operational efficiency, workplace safety, and meeting production targets in fast-paced industrial environments.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Driver/Emergency Responder

MDRRMO
07.2025 - Current
  • Ensured compliance with safety regulations during daily driving operations.
  • Transported patient to Hospitals & Clinics
  • Responded to House Calls and Vehicular Accidents

Cashier/Tea Barista

Koi The
12.2023 - 04.2024
  • Greeting customers, providing detailed information about tea types, flavor profiles, and health benefits, and making recommendations.
  • Expertly brewing various types of teas, maintaining precise water temperatures, and weighing ingredients.
  • Taking orders, operating POS systems, processing payments, and operating in a high-energy, fast-paced environment.

Customer Service Representative

Concentrix
09.2021 - 12.2022
  • Delivered exceptional customer support through effective communication and problem-solving techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor of Science - Hotel, Restaurant and Management

Visayas State University
Baybay, Province of Leyte, Philippines
08-2021

High School Diploma - undefined

Inopacan National High School
Inopacan, Philippines
03-2014

Libertad Elementary School
Libertad, Isabel, Leyte, Philippines
03-2010

Skills

  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Teamwork and collaboration
  • Decision-making
  • Flexible schedule
  • Multitasking Abilities
  • Task prioritization

Additional Information

VSU Apartelle

  • 50 hours Pre-practicum training in Front Office
  • 50 hours Pre-practicum training in Housekeeping
  • 50 hours Pre-practicum training in Food and Beverage

Certification

NCII - Cookery - Prepare and Cook Hot Meals

Timeline

Driver/Emergency Responder

MDRRMO
07.2025 - Current

Cashier/Tea Barista

Koi The
12.2023 - 04.2024

Customer Service Representative

Concentrix
09.2021 - 12.2022

High School Diploma - undefined

Inopacan National High School

Bachelor of Science - Hotel, Restaurant and Management

Visayas State University

Libertad Elementary School
JHON NICKO ARCAYAFactory Worker