JHON NICKO ARCAYA
Factory Worker
Isabel
Summary
Disciplined and detail-oriented professional with a diverse background in emergency response and high-volume retail operations. Proven ability to maintain peak performance during long shifts and follow strict safety protocols as a First Responder. Expert in manual dexterity, rapid task execution, and technical troubleshooting developed through Barista and CSR roles. Committed to operational efficiency, workplace safety, and meeting production targets in fast-paced industrial environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Driver/Emergency Responder
MDRRMO
07.2025 - Current
- Ensured compliance with safety regulations during daily driving operations.
- Transported patient to Hospitals & Clinics
- Responded to House Calls and Vehicular Accidents
Cashier/Tea Barista
Koi The
12.2023 - 04.2024
- Greeting customers, providing detailed information about tea types, flavor profiles, and health benefits, and making recommendations.
- Expertly brewing various types of teas, maintaining precise water temperatures, and weighing ingredients.
- Taking orders, operating POS systems, processing payments, and operating in a high-energy, fast-paced environment.
Customer Service Representative
Concentrix
09.2021 - 12.2022
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Science - Hotel, Restaurant and Management
Visayas State University
Baybay, Province of Leyte, Philippines08-2021
High School Diploma - undefined
Inopacan National High School
Inopacan, Philippines03-2014
Libertad Elementary School
Libertad, Isabel, Leyte, Philippines03-2010
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Teamwork and collaboration
- Decision-making
- Flexible schedule
- Multitasking Abilities
- Task prioritization
Additional Information
VSU Apartelle
- 50 hours Pre-practicum training in Front Office
- 50 hours Pre-practicum training in Housekeeping
- 50 hours Pre-practicum training in Food and Beverage
Certification
NCII - Cookery - Prepare and Cook Hot Meals
Timeline
Driver/Emergency Responder
MDRRMO
07.2025 - Current
Cashier/Tea Barista
Koi The
12.2023 - 04.2024
Customer Service Representative
Concentrix
09.2021 - 12.2022
High School Diploma - undefined
Inopacan National High School
Bachelor of Science - Hotel, Restaurant and Management
Visayas State University
Libertad Elementary School