Jhonnalou Ronquillo
Marikina City
Summary
Professional banking specialist with 18 years of experience. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
18
18
years of professional experience
Work History
SUPERVISING BANK TELLER
Development Bank of the Philippines (DBP)
10.2018 - Current
- As Roving Teller, Deposit Pick-Up Services to clients with Deposit Pick-Up Arrangement with DBP Branches
- Deliver and pick-up cash transfers to/from DBP Branches
- Alternate to the Cashier during his absence
- Act as Property Custodian
REGIONAL CUSTOMER SERVICE REPRESENTATIVE
Metropolitan Bank and Trust Co. (Metrobank)
09.2006 - 09.2018
- Responsible for providing customer service support according to the scope of work and service level requirements, as CSR-Teller or as CSR-New Accounts
- Accepts and processes various fund transfers and remittances payment
- Handles outward clearing operations
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MASTERS IN BUSINESS ADMINISTRATION -
Philippine Christian University
Dasmarinas, Province Of Cavite, Philippines06-2023
Bachelor in Business Administration - Major in Management
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines04-2002
Skills
- Excellent time management skills
- Collaboration/Teamwork
- Communication Skills
- Interpersonal Skills
- Attention to detail
- Multitasking and organization
- Microsoft Office proficiency
- Strong work ethic
Timeline
SUPERVISING BANK TELLER
Development Bank of the Philippines (DBP)
10.2018 - Current
REGIONAL CUSTOMER SERVICE REPRESENTATIVE
Metropolitan Bank and Trust Co. (Metrobank)
09.2006 - 09.2018
MASTERS IN BUSINESS ADMINISTRATION -
Philippine Christian University
Bachelor in Business Administration - Major in Management
Polytechnic University of The Philippines
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