JHONMARK SOSA
Bartender/Waiter
Makati
Summary
Dynamic hospitality professional with extensive experience as Head Bartender at Excellent JNGR Resto Food Corp. Proven ability to manage high customer volumes while delivering attentive service. Skilled in cash handling and inventory management, with a strong aptitude for training staff and enhancing team performance under pressure.
Overview
1
1
Language
13
13
years of professional experience
Work History
Head Bartender
Excellent JNGR Resto Food Corp
06.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Captain Waiter
Arabic Kitchen
04.2013 - 01.2017
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and attention to guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Trained new staff on menu knowledge and service standards, improving team performance and consistency.
- Collaborated with kitchen staff to synchronize orders and maintain high-quality food presentation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
- Trained and mentored new waitstaff, promoting adherence to service standards.
- Resolved guest complaints promptly, maintaining high levels of customer loyalty.
Education
Secondary -
Maconacon National High School
Isabela, MaconaconSkills
Strong multitasking
Work under pressure
Easy to adapt
Fast learner
Attentive service
Taking inventory
Additional Information
Height: 5’8
Weight: 78 kls.
Age: 31 years old
Timeline
Head Bartender
Excellent JNGR Resto Food Corp
06.2017 - Current
Captain Waiter
Arabic Kitchen
04.2013 - 01.2017
Secondary -
Maconacon National High School