Jhon Mark Pura
Sorsogon City
Summary
Dedicated hospitality professional with over 4 years of experience in providing exceptional guest service. Skilled in ensuring a memorable dining experience for customers by efficiently handling orders and maintaining high service standards. Seeking a waiter position to leverage my communications and hospitality skills and extensive experience in providing exceptional service to enhance guest satisfaction and contribute to the team's success.
Overview
9
9
years of professional experience
Work History
Team Leader ( Food & Beverages Service )
T and M Restaurant
04.2021 - 12.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their full potentials in Food and Beverages Services.
- Coordinated Closely with other teams to ensure that guest needs were met and exceeded
- Established and maintained positive relationships with the guest to ensure guest loyalty and satisfaction
Front of the House Asssistant
Max's Restaurants Harrison Plaza Branch
10.2017 - 12.2019
- Oversaw the guest Dining journey, From welcoming guest, seating them, and taking and serving orders to ensure an exceptional Dining Experience.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
On-the-Job Training
Astoria Palawan
04.2016 - 05.2016
- 280 hours On-the-Job Training at the Front Office Department and Food & Beverages Department
On-the-Job Training
Alicia Hotel
04.2015 - 05.2015
- 250 hours of On-the-Job training assigned in Housekeeping Department, Food & Beverages and Catering Department.
On-the-Job Training
Asia Novotel and Hotel
04.2014 - 05.2014
- 120 hours On-the-Job Training at Housekeeping Department
Education
Bachelor of Science - Hospitality Management
Saint Louise De Marillac College of Sorsogon
Sorsogon, Province Of Sorsogon, Philippines03-2017
Timeline
Team Leader ( Food & Beverages Service )
T and M Restaurant
04.2021 - 12.2022
Front of the House Asssistant
Max's Restaurants Harrison Plaza Branch
10.2017 - 12.2019
On-the-Job Training
Astoria Palawan
04.2016 - 05.2016
On-the-Job Training
Alicia Hotel
04.2015 - 05.2015
On-the-Job Training
Asia Novotel and Hotel
04.2014 - 05.2014
Bachelor of Science - Hospitality Management
Saint Louise De Marillac College of Sorsogon
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