Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
JHON MARC ARIZOBAL
Executive Virtual Assistant | Social Media Supervisor | Customer Service Expert
Nasugbu
Summary
Highly skilled Virtual Assistant and Customer Support Specialist with over six years of experience in administrative support, executive assistance, social media management, and customer relations. Proven expertise in CRM tools, AI automation, and managing high-performing teams. Awarded Top 1 Performer in IHG for 2022 & 2023.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
3
3
Certifications
Work History
Executive Virtual Assistant | Social Media Supervisor
02.2023 - Current
- Managed multiple client accounts and optimized business processes
- Supervised 40+ Virtual Assistants in social media growth and engagement
- Developed digital marketing strategies for increased visibility
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Guest Relations Phone, Guest Relations Executive Review, Reservations Sales Specialist, and Global Content Coordinator
IHG Hotels & Resorts
08.2021 - 04.2025
- Held multiple positions: Guest Relations Phone, Guest Relations Executive Review, Reservations Sales Specialist, and Global Content Coordinator
- Consistently a Top Performer and awarded Top 1 Awardee for 2022 & 2023
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
Education
Bachelor of Science - Nursing
Adamson University
Manila, Metro Manila, Philippines05-2020
Skills
- Executive Assistance
- Customer Support
- Guest Relations
- Social Media Management
- Content Strategy
- CRM Tools
- SaaS Tools
- Credit Repair Assistance
- Financial Guidance
- Team leadership
- Administrative skills
Certification
Google Digital Marketing Certification
Accomplishments
- Awarded Top 1 Performer in IHG for 2022 & 2023.
- Consistently a Top Performer.
Tools Software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM & Project Management Tools (Salesforce, HubSpot, Trello, Asana, Zoho)
- AI & Automation (ChatGPT, Microsoft Copilot, Zapier, Hootsuite)
- Bookkeeping Software (QuickBooks, Xero, Wave)
- Social Media Platforms (Facebook, Instagram, LinkedIn, TikTok, Twitter, YouTube)
Skills Expertise
- Executive Assistance (Calendar & Email Management)
- Customer Support & Guest Relations
- Social Media Management & Content Strategy
- CRM & SaaS Tools (HubSpot, Salesforce, Zoho)
- Credit Repair Assistance & Financial Guidance
- Data Entry & Bookkeeping (QuickBooks, Xero)
- AI & Automation Tools (ChatGPT, Microsoft Copilot)
- Project & Team Management (Handled 40+ VAs)
- Microsoft Office & Google Suite (Docs, Sheets, Excel)
Software
CRM & Project Management Tools (Salesforce, HubSpot, Trello, Asana, Zoho)
AI & Automation (ChatGPT, Microsoft Copilot, Zapier, Hootsuite)
Bookkeeping Software (QuickBooks, Xero, Wave)
Social Media Platforms (Facebook, Instagram, LinkedIn, TikTok, Twitter, YouTube)
Timeline
Executive Virtual Assistant | Social Media Supervisor
02.2023 - Current
Guest Relations Phone, Guest Relations Executive Review, Reservations Sales Specialist, and Global Content Coordinator
IHG Hotels & Resorts
08.2021 - 04.2025
Bachelor of Science - Nursing
Adamson University
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