Jhon Louie Dela Cruz
Las Pinas, Metro Manila
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Escalations
Teleperformance Center Ayala
06.2021 - Current
Offline Escalation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
IGT Solutions
Alabang
08.2019 - 08.2020
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Las Pinas National High School - Main
High School Diploma -
AMA Computer College - Paranaque Campus
04-2019
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative - Escalations
Teleperformance Center Ayala
06.2021 - Current
IGT Solutions
Alabang
08.2019 - 08.2020
High School Diploma -
Las Pinas National High School - Main
High School Diploma -
AMA Computer College - Paranaque Campus
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