Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Years of Call Center Experience
Jhon Leo Eliazal Doroon
Professional Teacher
Kidapawan, Province Of Cotabato
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
4
4
years of post-secondary education
Work History
Customer Service Representative
Alorica
09.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Secondary Education - Major in Social Studies
University of Southern Mindanao - Kidapawan City
07.2020 - 06.2024
Skills
Customer service
Affiliations
Magpet Youth Advocate Representative
Modern Historian Society (Member)
Local Council for the Protection of Children (Member)
Sangguniang Kabataan Council (Kagawad)
Software
Google Suite: Gmail, Drive, Docs, Sheets
Collaboration and Communication: Slack, Zoom, Microsoft Teams, AWS Connect, Five9
Cloud Computing: Azure, Google Cloud Platform
hobbies
Badminton
Volleyball
Table Tennis
Singing
Fashion Designing
Reading Books
Timeline
Customer Service Representative
Alorica
09.2023 - 06.2025
Bachelor of Secondary Education - Major in Social Studies
University of Southern Mindanao - Kidapawan City
07.2020 - 06.2024
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