Jhon Henry Cabansag
Customer Service Representative
Tagbilaran City,Bohol
Summary
Experienced and detail-oriented Customer Service Associate with three years in fast-paced environments. Skilled in resolving inquiries, managing complaints, and enhancing customer satisfaction. Proficient with customer service software, multitasking, and maintaining professional relationships to drive business results.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Representative
Amazon.com.inc
Cebu
05.2021 - 01.2025
- Assisted customers with inquiries and resolved issues through various channels, including phone, email, and chat
- Collaborated with team members to improve service processes and enhance customer experience
- Maintained high customer satisfaction ratings by providing timely and effective solutions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
BS - PSYCHOLOGY
University of San Carlos
Cebu City, Province Of Cebu, Philippines 06.2015 - 01.2019
Saint Louis College Cebu
06.2011 - 03.2015
Bakilid Elementary School
06.2005 - 03.2011
Skills
Strong communication and interpersonal skills
Task prioritization
Call management
Product knowledge
Active listening
Problem-solving
Customer service
Ability to work both independently and as part of a team
Time management and multitasking
Problem-solving and conflict resolution
Problem-solving and conflict resolution
Timeline
Customer Service Representative
Amazon.com.inc
05.2021 - 01.2025
BS - PSYCHOLOGY
University of San Carlos
06.2015 - 01.2019
Saint Louis College Cebu
06.2011 - 03.2015
Bakilid Elementary School
06.2005 - 03.2011
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