Jhonelen Mueco
Customer Assistance Administrator
Dasmariñas
Summary
Motivated to maintain customer satisfaction and contribute to company success. Proven ability to multitask, Reliable and driven, with strong time management and prioritization abilities.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Assistance Administrator / Advisor
KGB Phil
Taguig
01.2021 - 11.2023
- Coordinating with Debt Management and Insolvency companies from UK to help customers in paying their debt
- Updating customer's account, processing and posting payment, assisting concerns thru SMS and emails.
- Pre-Quality check for agent's process to avoid conflicts in customer's State and Queue.
Customer Service Representative
Teleperformance Phil
Pasay
09.2019 - 08.2021
- EXPERTISE Taking calls and Supports clients by providing helpful information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Concierge / Receptionist
Torre Sur Condominium
Las Piñas
01.2017 - 12.2018
- Service-Oriented Assisting guests by providing information and recommendations.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided accurate information regarding local attractions, restaurants and activities.
- Scheduled and confirmed restaurant reservations for guests.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
- Handled customer complaints to satisfy and retain guests.
Customer Service Representative
TaskUs Inc
Imus
09.2015 - 11.2016
- Assigned in Rider Support division focusing on their deliveries and needs along the way.
- Quick Resolution for rider's queries and concerns.
- Providing efficient details and instructions to riders to make sure customer's orders will be delivered on time and fresh.
- Updating customer regarding with the their order status.
- Answered constant flow of rider calls with minimal wait times.
Receptionist Coordinator
Nestle Phil Inc
Manila
02.2010 - 07.2015
- Good Communicating Skills Gathers and analyzes data from various databases and sources.
- Completed bi-weekly payroll for Number employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
Concierge
Solaris One Building
Ayala, Makati
01.2009 - 01.2010
- Performs various tasks by arranging and booking.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
- Created welcoming and comfortable environment for guests.
Education
Bachelor Of Science - Nursing
University of Perpetual Help System Dalta
Molino, Bacoor 06.2006 - 03.2008
Skills
Guest accommodations
undefinedAccomplishments
Dedicated and results-oriented Customer Service Representative with five years of experience in the industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Recognized for exceeding customer satisfaction targets by 20% through attentive service and product knowledge. Adept at handling high-pressure situations with a customer-centric approach.
Timeline
Customer Assistance Administrator / Advisor
KGB Phil
01.2021 - 11.2023
Customer Service Representative
Teleperformance Phil
09.2019 - 08.2021
Concierge / Receptionist
Torre Sur Condominium
01.2017 - 12.2018
Customer Service Representative
TaskUs Inc
09.2015 - 11.2016
Receptionist Coordinator
Nestle Phil Inc
02.2010 - 07.2015
Concierge
Solaris One Building
01.2009 - 01.2010
Bachelor Of Science - Nursing
University of Perpetual Help System Dalta
06.2006 - 03.2008
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