SAP ECC, EWM, S4 Hana
Jhonas Primavera
SAP SD Analyst
Quezon City
Summary
Accomplished SAP SD Consultant with a proven track record at ERP Integrated Solutions - ShipERP, where we spearheaded change management and SAP module customization to enhance operational efficiency. Expert in SAP SD configuration and master data management, We excel in problem-solving and fostering client relationships, significantly improving project satisfaction rates.
Overview
8
8
years of professional experience
Work History
SAP SD - QA and Consultant
ERP Integrated Solutions - ShipERP
01.2022 - Current
- Handled change management activities to address stakeholder concerns.
- Configured and customized SAP modules to align with client business processes.
- Resolved critical issues promptly, minimizing downtime and maintaining operational efficiency across the organization.
- Ticketing tool management to handle concerns, downtime, inquiries, and issues from stakeholders.
- Handles approximately 8-10 tickets per day from clients or stakeholders to acknowledge their concerns and delegate to leads for ticket distribution.
- Collaborated with technical teams to develop, investigate, and provide stakeholders solution or customize enhancements.
- Maintained high levels of client satisfaction by providing exceptional support throughout each project's lifecycle.
- Conducted comprehensive SAP SD training sessions for end-users to improve their system proficiency.
- Trained and mentored junior staff on SAP system operations and functionality.
- Established strong working relationships with key stakeholders by consistently delivering reliable guidance on all aspects related to their use of SAP SD applications.
Test Product Engineer
ROHM Electronic Philippines, Inc.
05.2018 - 12.2021
- Spearheaded automation efforts in the test environment, increasing overall productivity and accuracy of results.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the testing process.
- Monitoring yield per process to deliver acceptable quota per day.
- Resolved technical issues swiftly, reducing downtime in the testing process.
- Mentored junior engineers and technical staff on best practices and quality improvement techniques.
- Handles machine breakdown troubleshooting and maintenance.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
IoT Engineer
Nidec Precision Philippines
06.2017 - 05.2018
- Troubleshot and resolved complex technical issues, ensuring the reliability of IoT systems for users.
- Leads the technician team to accommodate users' issues to reduce downtime per process.
- Streamlined processes for firmware updates, reducing downtime for critical IoT infrastructure.
- Implemented custom IoT solutions to improved process performance and reduce overall cost per process.
Education
Bachelor of Science - Electronics Engineer
De La Salle University - Laguna
Binan, Philippines 04.2001 -
Skills
SAP SD configuration
Master data management
Third-party order processing
Pricing and conditions
Output determination
SAP implementation
Sales order management
Customer relationship management (CRM)
User training
Requirements gathering
Problem-solving
API Testing - RESTful and SOAP
Test Planning
Software Testing
Custom Program Configuration
Software
SQL
PHP
SOAP
RESTful
Postman
SoapUI
Microsoft Word
Microsoft Excel
Skills
- Sales and Distribution Module
- Order-to-Cash
- Sales Order
- Custom Program Management
- Remote Function Call Management
- Change Management
- Problem Management
- Project Implementation
- Test Planning
Timeline
SAP SD - QA and Consultant
ERP Integrated Solutions - ShipERP
01.2022 - Current
Test Product Engineer
ROHM Electronic Philippines, Inc.
05.2018 - 12.2021
IoT Engineer
Nidec Precision Philippines
06.2017 - 05.2018
Bachelor of Science - Electronics Engineer
De La Salle University - Laguna
04.2001 -
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