Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Jhonas Dizon

Jhonas Dizon

Paniqui, Tarlac

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

13
13
years of professional experience

Work History

Medical Sales Representative/ Women's healthcare line

Embil International Philippines Inc.
02.2013 - 12.2023
  • Regular clinic and hospital coverage to medical doctors highlighting our products.
  • Management of territory by gathering demographics of hospitals, clinics, doctors, trade accounts and organizing them for territory planning.
  • Conducting activities that will help in meeting my parameters (conferences, focus group discussions, round table discussions)
  • Meeting some patients and conducts activities that will benefit them.
  • Attending national annual company conferences locally and out of the country.

Virtual Medical Assistant | Patient Service representative

JCMC Healthcare
09.2022 - 08.2023
  • Increased patient's satisfaction by answering calls and helping them with their concerns and inquiries.
  • Organized and maintained records, files, set appointments, maintained calendar and sent reports to update the leadership team.
  • Conducted insurance eligibility verification to make sure that everything is updated and active through inbound and outbound calls.
  • Increased patients' satisfaction by accurately answering patient's concerns by email and organizing messages for physicians.
  • Created tracker and processed specialist referrals & prior authorization by sending emails to specialists for approval and updating patients.
  • Monitored/handled and offered guidance and assistance to patient care coordinators by developing communication skills through open communication.
  • Generated reports and shared updates to the team by letting them know the status of certain situations like patient's referrals and follow up appointments.

Virtual Medical Assistant | Patient Care Coordinator

Rocket Doctor
07.2020 - 12.2022
  • Received patient inquiries via openphone and created patient profile in every call.
  • Establish business between the company and patients by securing them an appointment with our doctors.
  • Send reminders on the schedules and create a holistic patient care experience by providing complete instructions, requests, prescriptions and follow up appointments.

Customer Service Representative

Iqor Philippines / Leapfrog.com
11.2011 - 12.2012
  • Cultivated positive customer relationships through friendly interactions.
  • Collaborated with departments to resolve complex problems and meet customer needs.
  • Analyzed customer feedback from surveys to enhance service quality.

Customer Service Representative

Sutherland Global Services/ Flowers to deliver.com
01.2011 - 06.2011
  • Streamlined customer service processes through innovative methods.
  • Cultivated positive customer relationships via friendly interactions.
  • Tracked orders from initiation to completion, ensuring timely delivery.
  • Identified upselling opportunities based on customer needs and preferences.
  • Executed administrative tasks including filing, database updates, and report generation.

Customer Service Representative

Sutherland Global Services/ Play.com
07.2010 - 12.2010
  • Maintained professionalism while addressing challenging customer interactions.
  • Assisted customers with product selection, ordering, billing, returns, and technical support.
  • Resolved customer complaints promptly to enhance service satisfaction.
  • Provided accurate information in response to customer inquiries across phone, email, and chat.

Education

Bachelor of Science - Agriculture

Central Luzon State University, Science City Of Munoz, Nueva Ecija
07-2010

Skills

  • HIPAA certification
  • Record organization
  • Appointment scheduling
  • Calendar management
  • Report generation
  • Territory management
  • Sales strategy
  • Customer relationship management
  • Market analysis
  • Clinical presentations
  • Team collaboration
  • Building client relationships
  • Eligibility verification
  • Referral processing
  • Prior authorization management
  • Active listening
  • Communication proficiency
  • Interpersonal effectiveness
  • Problem-solving ability
  • Positive attitude

Affiliations

  • Active member of the Order of the Amaranth, Grand Representative of the Philippines to Alaska, USA
  • Active member of Alpha Phi Omega, Philippines, Inc
  • Attending music lessons
  • Attending speech therapy training.
  • Creating flower arrangements for special occasions

Timeline

Virtual Medical Assistant | Patient Service representative - JCMC Healthcare
09.2022 - 08.2023
Virtual Medical Assistant | Patient Care Coordinator - Rocket Doctor
07.2020 - 12.2022
Medical Sales Representative/ Women's healthcare line - Embil International Philippines Inc.
02.2013 - 12.2023
Customer Service Representative - Iqor Philippines / Leapfrog.com
11.2011 - 12.2012
Customer Service Representative - Sutherland Global Services/ Flowers to deliver.com
01.2011 - 06.2011
Customer Service Representative - Sutherland Global Services/ Play.com
07.2010 - 12.2010
Central Luzon State University - Bachelor of Science, Agriculture

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Jhonas Dizon