Jhon Albert Galvez

Experienced Operations Supervisor with a solid background leading teams in technical support, sales, and healthcare/insurance accounts in the BPO industry. I’ve managed day-to-day operations, made sure teams hit their targets, and kept service quality high. I’m hands-on when it comes to coaching team leaders and agents, handling escalations, and working with support departments like QA, Workforce, and Training to improve performance. I’m used to working in fast-paced environments and finding ways to make processes smoother, boost productivity, and keep both clients and customers satisfied.

At Saks Fifth Avenue, I worked as a Call Center Agent, helping customers with orders, returns, and product questions over the phone, email, and chat. Along with providing great service, I used strong sales skills to recommend products and drive revenue. I stayed up to date on luxury fashion trends and made sure each customer interaction reflected the high standards of the Saks brand. It was a fast-paced role that helped me sharpen both my customer service and sales abilities.