Personable and solution-oriented, with knack for effective communication and conflict resolution. Familiar with customer service principles and skilled in problem-solving and critical thinking. Committed to delivering positive outcomes and fostering strong client relationships.
Hi, I’m
Jhona Laguda Feruelo
Caloocan City
Summary
Overview
4
years of professional experience
Work History
Transworld Systems Customer Service LLC
Clam Resolution Specialist (Healthcare Account)
05.2022 - 01.2025
Job overview
Hinduja Global Solutions
Costumer Service Representative (Healthcare Account)
08.2020 - 05.2022
Job overview
Education
University of Caloocan CityCamarin, Caloocan City
BSBA from Human Resource Development Management
01.2020
University Overview
Tala High SchoolTala, Caloocan City
High School
01.2009
University Overview
Amakalan Elementary SchoolGerona, Tarlac
Elementary School
01.2004
University Overview
Skills
- Basic knowledge in Microsoft Office Suite,
- Good communication skills,
- Can handle pressure in different types of people and situation
- Call management
- Time management
- Process improvement
- Adaptability
References
References
Clarice Faith, Tanena, Former Teamlead at TSI, 09171555965PERSONAL DATA:
PERSONAL DATA:
- Age:32
- Date of Birth: January24,1993
- Gender: Female
- Nationality: Filipino
- Civil Status: Single
- Religion: Roman Catholic
Disclaimer
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.Timeline
Clam Resolution Specialist (Healthcare Account)
Transworld Systems Customer Service LLC
05.2022 - 01.2025
Costumer Service Representative (Healthcare Account)
Hinduja Global Solutions
08.2020 - 05.2022
Tala High School
High School
Amakalan Elementary School
Elementary School
University of Caloocan City
BSBA from Human Resource Development Management
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