Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhon Ross Cruz

Metro Manila

Summary

Dynamic professional with a proven track record at Entrepreneur's Organization, adept in digital communications and community engagement. Excelled in creating impactful marketing strategies and enhancing customer interaction, leveraging skills in content creation and visual design. Demonstrated leadership in mentoring teams and driving brand consistency, significantly improving engagement metrics.

Overview

15
15
years of professional experience

Work History

Communications Analyst

Entrepreneur's Organization
02.2021 - Current
  • Developed comprehensive communication plans for successful product launches, marketing campaigns, and events.
  • Worked with marketing teams to design campaigns and communications.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Created appealing graphics using design tools such as Canva or iMovies to enhance social media presence.
  • Wrote engaging and successful marketing, advertising, and website copy.

Revenue Analyst

General Motors Co
06.2018 - 09.2020
  • Streamlined processes for efficiency by automating routine tasks and implementing new software solutions.
  • Conducted monthly close activities, ensuring accurate revenue recognition in accordance with GAAP standards.
  • Enhanced financial reporting by developing and maintaining advanced Excel models for revenue forecasting and analysis.
  • Mentored junior analysts, providing guidance on best practices and fostering a collaborative environment to ensure team success.
  • Assisted in preparation of presentations, data tables and other documents for leadership meetings.

Auditor Intern

EXL
11.2017 - 03.2018
  • Gained exposure to multiple industries by assisting with audits across diverse sectors such as manufacturing, healthcare, and non-profit organizations.
  • Ensured compliance with federal, state, and local regulations by staying current on payroll tax laws and requirements.
  • Improved the timeliness of year-end reporting by preparing W-2 forms and reconciling annual tax data.

Senior Risk Analyst

JP Morgan Chase & Company
09.2014 - 09.2017
  • Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Investigated disputed credit card transactions.

Quality Analyst

Teleperformance Philippines
11.2009 - 08.2014
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.

Education

Master of Science - Development Communication

University of The Philippines
Manila, Metro Manila, Philippines
05-2027

Bachelor of Science - Operations Management

Lyceum of The Philippines Manila
Manila, Metro Manila, Philippines
05-2017

Skills

  • Marketing
  • Community Engagement
  • Digital Communications
  • Internal Communications
  • Multimedia storytelling
  • Content Creation
  • Content scheduling
  • Social Media Management
  • Visual design
  • Brand consistency
  • Editing skills
  • Video Editing

Languages

English
Filipino

Timeline

Communications Analyst

Entrepreneur's Organization
02.2021 - Current

Revenue Analyst

General Motors Co
06.2018 - 09.2020

Auditor Intern

EXL
11.2017 - 03.2018

Senior Risk Analyst

JP Morgan Chase & Company
09.2014 - 09.2017

Quality Analyst

Teleperformance Philippines
11.2009 - 08.2014

Master of Science - Development Communication

University of The Philippines

Bachelor of Science - Operations Management

Lyceum of The Philippines Manila

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Jhon Ross Cruz