Jhon Melky Chumacera
Success Consultant Manager
Muntinlupa City
Summary
With over 10 years of experience in sales leadership, I am a dynamic Sales Manager with proven expertise in building and leading high-performing teams across both face-to-face and virtual selling environments. My diverse industry experience spans from the BPO, Animal Health industry to SaaS, enabling me to adapt and excel in various market landscapes. Recognized for implementing data-driven sales strategies, optimizing pipeline management, and fostering cross-functional collaboration that consistently drives revenue growth and exceeds targets. Combines strategic account planning with robust sales enablement programs to increase deal velocity and contract values, while mentoring teams in consultative selling and value-based negotiations. Proven track record of developing scalable sales processes and maintaining exceptional customer satisfaction through a deep understanding of client needs and delivery of tailored solutions.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Success Consultant Manager
Sprout Solutions
12.2022 - Current
- Leads and mentors a high-performing sales team in driving revenue growth through strategic upsell, cross-sell, and expansion opportunities within enterprise accounts
- Spearhead consultative sales strategies and coach team members on complex deal negotiations, resulting in increased average contract value and client engagement
- Design and implement sales forecasting models and pipeline management strategies, consistently achieving quarterly revenue targets
- Develop data-driven sales playbooks and methodologies to optimize deal velocity, improve win rates, and reduce sales cycle length
- Execute strategic account planning initiatives to identify and capitalize on high-value opportunities within key accounts, driving multi-product adoption
- Establish and monitor KPIs for sales performance, pipeline health, and revenue forecasting to ensure predictable revenue growth
- Orchestrate seamless collaboration between Sales and Customer Success teams to drive account expansion and ensure customer satisfaction throughout the sales cycle
- Create and implement sales enablement programs to enhance team capabilities in solution selling and value-based negotiations
Lead Success Consultant
Sprout Solutions
02.2022 - 04.2023
- Supervise and guide a team of sales representatives in managing client relationships and identifying growth opportunities within existing accounts
- Support team members in developing consultative sales approaches and provide guidance on client engagement strategies
- Monitor pipeline health and sales activities, ensuring team adherence to established sales processes and methodologies
- Assist team members in developing account plans and identifying opportunities for account expansion
- Help implement sales enablement initiatives and provide day-to-day coaching to improve team effectiveness
- Support sales representatives in resolving client concerns and navigating internal processes
Customer Success Consultant - UPSELL
Sprout Solutions
08.2021 - 01.2022
- The primary responsibility of the Customer Success Consultant - Upsell is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Generate Upsell sales volume and achieve target revenue. This job requires strong skills in enterprise sales prospecting, pipeline management, Relationship Management, reporting, and closing. Acts as a key major account/client acquisition expert, driving initiatives and proactive improvement across the business.
Area Sales Manager
Pro-Vet International
02.2016 - 07.2021
- Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities
- Direct the business activities and efforts of the area to meet objectives set forth by management.
- Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools.
- Spend 75% of available time on field-coaching days to help contributors meet performance objectives by strengthening their core capabilities and professional development
- Demonstrate strong leadership and collaboration across all team members
- Meet or exceed sales objectives (quota) both overall, for key growth products within targeted area
- Successfully lead the launch of new products / services /equipment
- Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports.
- Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall.
- Coordination and resource allocation of marketing efforts in the area.
- Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc.
- Attending and participating in new product launches and periodic regional/area sales meetings.
- Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management.
- Area of Coverage: Region IV-A CALABARZON
CSR & Transition Program Manager
Convergys
10.2011 - 01.2016
- Manage customer account and billing inquiries by resolving complex issues, ensuring customer satisfaction, and maintaining accurate records to support key business operations.
- Lead the training and certification of new hires, preparing them with the necessary skills and knowledge of account and billing processes before they transition to live operations.
- Bridge the gap between training and operations by acting as a subject matter expert and providing real-time support to new team members to ensure a smooth and effective transition.
- Oversee a comprehensive new hire program, from initial training to final certification, to guarantee a high standard of readiness and performance for all new agents.
- Serve as a dual-function role model, demonstrating expertise in both direct customer support and program management to uphold service quality and successfully onboard future team members.
Education
Bachelor's Degree - Animal Sciences/ Agriculture
University of The Philippines
Los Banos, Province Of Laguna, Philippines 04.2001 -
Skills
Leadership
Certification
Certified Sales Professional (CSP)
Awards
Manager of the Year - 2024
Timeline
Success Consultant Manager
Sprout Solutions
12.2022 - Current
Lead Success Consultant
Sprout Solutions
02.2022 - 04.2023
Customer Success Consultant - UPSELL
Sprout Solutions
08.2021 - 01.2022
Area Sales Manager
Pro-Vet International
02.2016 - 07.2021
CSR & Transition Program Manager
Convergys
10.2011 - 01.2016
Bachelor's Degree - Animal Sciences/ Agriculture
University of The Philippines
04.2001 -
Similar Profiles
Philip Andrew AldanaPhilip Andrew Aldana
Software Development Engineer in Test at Sprout SolutionsSoftware Development Engineer in Test at Sprout Solutions
Gerardo Alfonso P. BatallonesGerardo Alfonso P. Batallones
Customer Success Manager at Sprout Solutions Inc.Customer Success Manager at Sprout Solutions Inc.
Ric RomanoRic Romano
Account Director – Mindanao at Sprout Solutions Inc.Account Director – Mindanao at Sprout Solutions Inc.
Miguel Fernando TansingcoMiguel Fernando Tansingco
Associate Engineer at SercommAssociate Engineer at Sercomm
MICHAEL FERDINAND BARCELONA Y TRINIDADMICHAEL FERDINAND BARCELONA Y TRINIDAD
GENERAL MANAGER at EMCS PHILIPPINES INC.GENERAL MANAGER at EMCS PHILIPPINES INC.