Jhomel Bongon
Customer Service Specialist, Cold Caller, Phone Sales, Intake Specialist, Loan Officer, Recruitment Assistant
Tabaco City
Summary
I have 3+ years of customer service experience. I have worked with well-known names such as Capital One, Sprint, and T-mobile. The experience I obtained through thousands of phone calls taught me to acquire the patience and the right demeanor to engage our beloved clients over the phone. Regardless if it's a granny who can't find where to toggle the WIFI function on her phone. I am more than excited to share my skills and knowledge with the team that I am working with, and vice versa I would also take new learnings from other people.
Most of the interviews that I dealt with usually ask me why I chose the customer service industry. My answer is simple. I like talking to people and I strongly believe that customer service is the bedrock of a company. They are the unsung heroes.
Overview
9
9
years of professional experience
Work History
Loan Officer Assistant
Realty Capital Finance
2023.03 - 2024.05
- Made my first sale on my 4th week mark.
- Trained rigorously to become a loan officer doing some ad Hoc marketing for the company.
- Make 100+ outbound calls per day
- Set up files using loan officer checklist and submitted on-time for processing.
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
Customer Service (Email, Chat, Phone, Facebook)
Let's Roam, LLC.
2020.03 - 2021.03
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service/Retail Sales Associate
Concentrix Daksh Philippines
2019.01 - 2020.01
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service (Financial Account)
Sykes Philippines
2017.08 - 2018.12
- Hit my weekly and monthly KPIs and made sure that I am on the top agents list monthly.
- Answer phone calls on a daily basis catering to our customers Credit Card concerns.
- I got promoted to be a trainer after six months, after hitting my numbers consistenly.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Accounts Manager
Ardent Networks Inc.
2016.05 - 2017.08
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
Recruitment Staff
Sutherland Global Services
2016.01 - 2016.05
- Interview applicants and guide them the recruitment process.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Intern
Sutherland Global Services
2015.10 - 2016.01
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Business Administration And Management
Bicol University College of Business & Econimics
Philippines 2001.04 -
Skills
Customer Service
Music, Movies and Video Games
The three things that I can say is embedded in my systems are Music, Movies and Video Games (especially games). I grew up with a pretty big family who happen to have a pretty diverse set of hobbies. Back when I was a kid I used to wake up on some country rock music which my dad jams to every morning. My Aunts on the other hand, let me join them in the cinemas every weekend hence, my liking to movies. And of course I have that one Uncle who is dead serious with his video games, especially Super Mario bros. I spent a lot more time with my gamer uncle and that is why my inner gamer was awakened. I can't imagine my life with out video games. But unfortunately we are not that well-off to get the latest consoles and games to I often go to rental stations which I pay with my hard earned money selling food that my grandma make.
Timeline
Loan Officer Assistant
Realty Capital Finance
2023.03 - 2024.05
Customer Service (Email, Chat, Phone, Facebook)
Let's Roam, LLC.
2020.03 - 2021.03
Customer Service/Retail Sales Associate
Concentrix Daksh Philippines
2019.01 - 2020.01
Customer Service (Financial Account)
Sykes Philippines
2017.08 - 2018.12
Accounts Manager
Ardent Networks Inc.
2016.05 - 2017.08
Recruitment Staff
Sutherland Global Services
2016.01 - 2016.05
Intern
Sutherland Global Services
2015.10 - 2016.01
Bachelor of Science - Business Administration And Management
Bicol University College of Business & Econimics
2001.04 -
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