Jholina Arceo
Bocaue, Province Of Bulacan
Summary
With a proven track record at Stefanini Philippines Inc, I excelled in leading teams to surpass performance goals through effective coaching and fostering a collaborative environment. Skilled in problem-solving and people management, I significantly enhanced team productivity and individual performance, demonstrating a keen attention to detail and a strong ability to motivate and mentor.
Overview
6
6
years of professional experience
Work History
Team Leader I
Stefanini Philippines Inc
Pasay, Metro Manila, Philippines (Remote)
03.2019 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Chat Support Representative
Teleperformance
Pasay, Metro Manila, Philippines
06.2018 - 02.2019
- Adapted communication style to meet the needs of diverse customer backgrounds.
- Provided prompt responses to customer inquiries through chat support platforms.
- Monitored chat queues to ensure timely assistance for all inquiries.
- Documented customer interactions and feedback for future reference.
Education
Bachelor of Science - Hotel And Restaurant Services
STI College
Manila, Metro Manila, Philippines05-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Coaching and mentoring
- Staff training
- Team supervision
Timeline
Team Leader I
Stefanini Philippines Inc
03.2019 - 09.2024
Chat Support Representative
Teleperformance
06.2018 - 02.2019
Bachelor of Science - Hotel And Restaurant Services
STI College