Jhohan Mari Morillo
Manila
Summary
Accomplished Senior IT System Consultant and System Administrator with over 8 years of experience in enterprise IT infrastructure and cloud platforms. Expertise includes Windows Server, Active Directory, Microsoft 365, Exchange, and security compliance. Proven track record in leading technical teams and delivering high-quality service in multi-client environments.
Overview
9
9
years of professional experience
Work History
Senior IT System Consultant / Office Manager
Computer Analysts and Recovery Experts Pte. Ltd.
10.2021 - Current
- Enhanced system stability through regular patching and security monitoring.
- Ensured SLA compliance by managing ticket queues effectively for PH support team.
- Provided technical guidance as first contact for PH team member escalations.
- Monitored call performance to consistently meet established service standards.
- Collaborated with management to analyze team performance and service quality.
- Executed system upgrades aligned with client needs for improved infrastructure.
IT System Consultant
Computer Analysts and Recovery Experts Pte. Ltd.
03.2019 - 10.2021
- Enhanced client satisfaction by resolving technical issues remotely and efficiently.
- Achieved high service levels by consistently meeting and exceeding SLAs.
- Maintained operating systems through installation, configuration, and regular updates.
- Secured Microsoft 365 environments by administering mailbox policies and access permissions.
- Managed Exchange mailboxes and facilitated smooth migration projects.
- Developed Active Directory Group Policies to align with client security standards.
- Configured firewalls and VPNs to ensure secure remote access for clients.
- Monitored systems daily to maintain server integrity and performance.
- Executed backups regularly, verifying recovery points for data protection.
- Collaborated with vendors to address technical challenges and reduce downtime.
Systems and Communication Engineer
Fusion BPO Services Incorporated
01.2018 - 03.2019
- Optimized Windows Server environments, enhancing Active Directory and file server performance.
- Ensured reliable connectivity by monitoring LAN, WAN, and VPN using Zabbix.
- Configured Cisco switches and voice gateways, improving network communication effectiveness.
- Supported outbound call operations through efficient management of Strata and Vici Dial systems.
- Resolved technical issues promptly via Jitbit ticketing system, enhancing user satisfaction.
- Extracted and analyzed data from Microsoft SQL, generating insightful operational reports.
Data Entry Analyst
Accenture Philippines
10.2016 - 01.2018
- Performed accurate data entry and validation while maintaining data integrity and confidentiality.
Education
Bachelor of Science - Information Technology
AMA Computer College - East Rizal
Antipolo City, Philippines08-2016
Skills
- Windows Server and cloud management
- Network security management
- Backup and disaster recovery management
- Experience with ticketing and remote access systems
- Compliance and security support
- Integrity and honesty
- Client relationships
- Team leadership & development
- Attention to detail
- Problem-solving
References
Available upon request.
Timeline
Senior IT System Consultant / Office Manager
Computer Analysts and Recovery Experts Pte. Ltd.
10.2021 - Current
IT System Consultant
Computer Analysts and Recovery Experts Pte. Ltd.
03.2019 - 10.2021
Systems and Communication Engineer
Fusion BPO Services Incorporated
01.2018 - 03.2019
Data Entry Analyst
Accenture Philippines
10.2016 - 01.2018
Bachelor of Science - Information Technology
AMA Computer College - East Rizal
CORE COMPETENCIES
- Team Leadership & Mentoring
- SLA & Incident Management
- Client-Facing Technical Support
- Project Coordination
- Vendor Management
- Documentation & Process Improvement