Jhoan Liza Ferandez
MERCHANT SUPPORT
Baras
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Merchant Support position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Salon Entrepreneur
Jhade Rhya Hair Salon
Baras
08.2015 - Current
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Determined business plan, mission statement, and vision.
- Sourced initial funding to get business up and running while planning initial structure and making strategic services.
- Devised processes to boost long-term business success and increase profit levels.
Telco Customer Sales Representative
Alorica
Cubao
03.2023 - 07.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Emphasized product specifications to meet customer needs.
- Maintained customer accounts and relationships.
- Verified delivery schedules and processes.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Sales Representative
Khang Cellphone Store
Cainta
04.2004 - 05.2010
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Education
Undergraduate Second Year College - BS Electronics Communication Engineering
Camarines Sur Polytechnic Colleges
Nabua, Camarines Sur 06.2000 - 10.2001
Undergraduate Second Year College - BS Secondary Education Major in Math
ICCT Colleges
Cainta, Rizal 06.2018 - 05.2019
Skills
Business planning
Revenue Generation
Data Entry
Critical Thinking
Google Workspace
Organization and Time Management
Interpersonal Communication
Dependable and Responsible
Good Telephone Etiquette
Analytical and Critical Thinking
Timeline
Telco Customer Sales Representative
Alorica
03.2023 - 07.2023
Undergraduate Second Year College - BS Secondary Education Major in Math
ICCT Colleges
06.2018 - 05.2019
Salon Entrepreneur
Jhade Rhya Hair Salon
08.2015 - Current
Sales Representative
Khang Cellphone Store
04.2004 - 05.2010
Undergraduate Second Year College - BS Electronics Communication Engineering
Camarines Sur Polytechnic Colleges
06.2000 - 10.2001