Jhoan Docena
Tanauan, Province Of Batangas
Summary
Dynamic ESL Tutor with a proven track record, leveraging creative thinking and problem-solving skills to enhance student engagement and language acquisition. Recognized for developing tailored lesson plans and fostering collaborative learning environments, resulting in improved student confidence and performance. Committed to nurturing independent learning through patience and empathy.
Overview
7
7
years of professional experience
Work History
EST Tutor
Ilovetalking
Remote
03.2022 - Current
- Assessed student performance and provided constructive feedback
- Facilitated engaging tutoring sessions using interactive teaching methods
- Collaborated with parents to support student learning objectives
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Assisted students in developing study skills and strategies.
ESL Tutor
Native Camp
Remote
02.2022 - 07.2022
- Developed customized lesson plans to enhance language acquisition and engagement.
- Assessed student progress through regular evaluations and feedback sessions.
- Facilitated interactive group activities to promote collaborative learning environments.
- Utilized diverse teaching tools and resources to cater to varied learning styles.
Call Center Representative
Transcom Pasig
Pasig, Metro Manila, Philippines
12.2021 - 02.2022
- Provided exceptional customer service in high-volume call environment, resolving inquiries efficiently.
- Utilized CRM software to track customer interactions and ensure follow-up on outstanding issues.
- Assisted in training new team members on call handling procedures and company policies.
- Conducted quality assurance reviews of calls to improve service delivery and compliance with standards.
ESL Teacher
Acadsoc
Remote
03.2019 - 10.2021
- Designed engaging lesson plans to enhance student understanding of English language concepts.
- Assessed student progress through tailored evaluations and provided constructive feedback.
- Facilitated immersive speaking activities to improve students' conversational skills and confidence.
- Collaborated with colleagues to develop curriculum enhancements that align with learning objectives.
Education
Bachelor of Elementary Education - Education
ESSU Salcedo State University
Salcedo, Eastern Samar04-2014
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
Timeline
EST Tutor
Ilovetalking
03.2022 - Current
ESL Tutor
Native Camp
02.2022 - 07.2022
Call Center Representative
Transcom Pasig
12.2021 - 02.2022
ESL Teacher
Acadsoc
03.2019 - 10.2021
Bachelor of Elementary Education - Education
ESSU Salcedo State University