Jhoan Bautista

Tasks and Responsibilities:

• Booking flights for passengers
• Assisting passengers in managing their booking
• Assisting passengers with their flights and points inquiries
• Providing options for passengers who has involuntary flight changes
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tasks and Responsibilities

• Placing order for the customers
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Tracking orders

Tasks and Responsibilities

• Adding Satellite Radio Service on customers vehicle and satellite radio
• Assisting customers in managing online accounts and service subscriptions
• Processing basic troubleshooting for customer's service subscription
• Processing monthly due payments
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Tasks and Responsibilities

• Placing orders for customers
• Processing payments for orders
• Assisting customers in managing online accounts and product subscriptions over the phone via chat and email
• Answering customer inquiries and providing recommendations about products and product usage
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.