Cyreil James Respito
El Salvador
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dispatcher
BIG TIME MANAGEMENT INC. (24 Hours Group)
07.2023 - 02.2024
- Closely monitored dispatch board to prioritize over daily calls.
- Maintained updated and detailed records of calls with different clients/customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction
- Communicated with drivers, vendors, and clients/customers to coordinate timely the service/help offered.
- Maintained professional relationship with driver, vendor, clients/customers to increase trust, reliability and rapport.
- Analyzed customer's feedback and needs to provide best service/help.
- Outbound and inbound calls to customers/clients, vendors, and drivers.
- Monitored vehicle locations to coordinate timely arrivals.
Customer Service Representative
Ubiquity Global Services/Ubiquity Careers Philippines
04.2023 - 06.2023
- Provided primary customer support to customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative /Sales Representative
Concentrix, CDO, Philippines
01.2022 - 04.2023
- Provided primary customer support to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns/problems quickly.
- Analyze and troubleshoot customer's problem/concerns with there routers, and provide best solution for best Wi-Fi experience.
HR Manager
D & J Virtual Assistant Company
06.2021 - 09.2021
- Doing outbound calls to different people
- Doing outbound calls to offer a job to people.
- Interview applicants who are interested with the job.
- Motivated applicants through special offers and incentive programs.
Education
Bachelor of Science - Electrical Engineering
Liceo De Cagayan University
Rodolfo N. Pelaez Blvd, Kauswagan, Cagayan De Oro 05.2001 -
Skills
Dispatch Coordination
undefinedTimeline
Dispatcher
BIG TIME MANAGEMENT INC. (24 Hours Group)
07.2023 - 02.2024
Customer Service Representative
Ubiquity Global Services/Ubiquity Careers Philippines
04.2023 - 06.2023
Customer Service Representative /Sales Representative
Concentrix, CDO, Philippines
01.2022 - 04.2023
HR Manager
D & J Virtual Assistant Company
06.2021 - 09.2021
Bachelor of Science - Electrical Engineering
Liceo De Cagayan University
05.2001 -
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