JHESSYLLE ANN AMORO
CLIENT SERVICE ASSOCIATE
General Santos, Province Of South Cotabato
Summary
Dynamic Client Service Representative with BDO NETWORK BANK, adept at enhancing client satisfaction through effective account management and exceptional customer support. Skilled in resolving inquiries promptly, I consistently foster positive client relations and ensure seamless communication among team members, contributing to improved service delivery and client retention.
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Client Service Representative
BDO NETWORK BANK
09.2016 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Education
Bachelor of Science - ACCOUNTING
04.2001 -
Skills
Client relations
Timeline
Client Service Representative - BDO NETWORK BANK
09.2016 - Current
GENERAL SANTOS COLLEGE INC - Bachelor of Science, ACCOUNTING
04.2001 -
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