JHESERIE S. ABERILLA
Quezon City
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Team Manager/Transfer Agent
Taylored Legacy
Remote
03.2022 - 01.2025
- Calling leads for final expense life insurance and verifying their information, and doing a warm hand-off
- Establish objectives and strategies for the team
- Led agents through effective communication, coaching, training, and development.
- Ensure agents are carrying out their tasks and performing at their best
- Offer constructive criticism and reward productivity
- Promote teamwork and a sense of ownership
- Share information with team members and upper management
- Speak on behalf of the team at meetings
CREDIT AND COLLECTIONS ASSOCIATE
CGI Philippines
Taguig, Metro Manila, Philippines
01.2019 - 03.2022
- Provided exceptional customer service, addressing inquiries regarding account balances and payment arrangements promptly and accurately.
- Increased collections success by implementing effective negotiation strategies and payment plans.
- Contributed positively towards team culture sharing best practices among colleagues for collective growth.
- Maintained a high level of professionalism while resolving delinquent accounts with tact and empathy.
- Stayed up-to-date on legal regulations and industry best practices to ensure compliance in all collections efforts.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Customer Service Representative
VXI Holdings B.V.(PHILIPPINES)
08.2015 - 01.2019
- Handle all incoming phone calls with courtesy and professionalism
- Effectively respond to customer inquiries by providing the right resolution to help or educate customer about their concern
- Maintained detailed documentation using [Software].
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher positive feedback from clients.
Administrative Officer/ Finance Assistant
Migrant Forum in Asia
Quezon City, Metro Manila, Philippines
04.2013 - 02.2015
- Perform general administrative and clerical tasks especially financial report and payroll
- Providing support to our manager and program person to their daily office and travel needs
- Send emails on behalf of employees and manager
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Education
Bachelor of Science - Commerce, Financial and Management Accounting
Saint Mary's College
Tagum City, Davao del Norte03-2005
Secondary -
Letran De Davao of Maco
Maco, Davao de Oro03-2000
Primary -
Don Ricardo Briz Central Elementary School
Tagum City, Davao del Norte03-1996
Skills
- Customer Service
- Effective Phone and Email Communication
- Data Entry
- Telemarketing
- Google Sheet
- Accuracy Verification
- Computer Literacy
- General Administrative Support
- Time Management
- Recruitment support
- Team leadership
- Employee coaching and mentoring
Hobbies and Interests
- Travel and Adventure
- Volunteering work
- Music
Personal Information
Age: 41
Timeline
Team Manager/Transfer Agent
Taylored Legacy
03.2022 - 01.2025
CREDIT AND COLLECTIONS ASSOCIATE
CGI Philippines
01.2019 - 03.2022
Customer Service Representative
VXI Holdings B.V.(PHILIPPINES)
08.2015 - 01.2019
Administrative Officer/ Finance Assistant
Migrant Forum in Asia
04.2013 - 02.2015
Bachelor of Science - Commerce, Financial and Management Accounting
Saint Mary's College
Secondary -
Letran De Davao of Maco
Primary -
Don Ricardo Briz Central Elementary School