JHENNYLYN DELOS SANTOS
Tanza, Province Of Cavite
Summary
Dynamic Crew Chief with a proven track record at Golden Arches Development, specializing in training and mentoring for performance enhancements. Excelled in fostering team development and ensuring adherence to quality control guidelines. Demonstrated exceptional leadership by promoting professional growth and solving complex problems through collaborative efforts. Skilled in both crew leadership (soft skill) and quality assurance (hard skill), driving team success.
Overview
13
13
years of professional experience
Work History
Crew Trainer
Golden Arches Development
10.2011 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
No Degree - Associate in Multimedia Technology
University of Makati
Dr Jose P. Rizal Ext, West Rembo, Taguig, 1644 Met04-2013
Skills
- Training and mentoring
- Performance improvements
- Quality assurance
- Quality control guidelines
- Crew leadership
- Team development
Timeline
Crew Trainer
Golden Arches Development
10.2011 - Current
No Degree - Associate in Multimedia Technology
University of Makati
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