JHENIE FIDEL
852 dos castillas, sampaloc manila
Summary
Developed strong analytical and client service skills in fast-paced environment, seeking to transition into new field. Proficiency in risk assessment and data analysis, ensuring accurate and efficient outcomes. Ready to leverage these transferable skills to drive success in new professional challenge.
Overview
4
4
years of professional experience
Work History
Claims Consultant
Telco Services Australia
08.2023 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
Customer Service
SITEL
08.2021 - 03.2023
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
TERTIARY - BS Medical Technology
DMMC Institute Health of Sciences
SECONDARY -
San Francisco Parochial Academy
PRIMARY -
Mulanay Elementary School
Skills
- Product Knowledge
- Customer service and support
- Client Relationship Management
- Excellent communication
- Claims analysis
- Investigation techniques
- Multi-task and manage time effectively
- Highly adaptable and welcomes change
Timeline
Claims Consultant
Telco Services Australia
08.2023 - Current
Customer Service
SITEL
08.2021 - 03.2023
SECONDARY -
San Francisco Parochial Academy
PRIMARY -
Mulanay Elementary School
TERTIARY - BS Medical Technology
DMMC Institute Health of Sciences
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