Jhenalyn Pizarra
Pasay, Metro Manila
Summary
Dynamic and results-driven professional with extensive experience as a Sportsbook Agent at Golden Tickets Inc. Proven ability in conflict resolution and customer service, enhancing client satisfaction through effective problem-solving. Skilled in report creation and maintaining compliance, ensuring operational excellence and a positive atmosphere in high-pressure environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in gaming operation, position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
SPORTBOOK AGENT
Golden Tickets Inc.
11.2019 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Solaire Sportsbook is concerned about the addiction that gambling may cause. It may negatively affect other areas of a person's life, such as their physical or mental health, school or work performance, finances, and/or interpersonal relationships
Online Casino Dealer
Hobby Wing Solution Inc.
11.2012 - 04.2015
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Ensured game integrity by meticulously following gaming procedures.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Enforced game rules to maintain fair paly and avoid disputes.
Surveillance Operator
IFAFA Solution Inc.
02.2009 - 01.2011
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Education
BBA - Focused On Business Administration.
TAGUIG CITY UNIVERSITY
Taguig, Metro Manila, Philippines04-2008
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Flexible schedule
- Conflict resolution
- Persuasive speaking
- Technical support
- Report creation
- Customer service
Timeline
SPORTBOOK AGENT
Golden Tickets Inc.
11.2019 - Current
Online Casino Dealer
Hobby Wing Solution Inc.
11.2012 - 04.2015
Surveillance Operator
IFAFA Solution Inc.
02.2009 - 01.2011
BBA - Focused On Business Administration.
TAGUIG CITY UNIVERSITY
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