Donita Mae De Leon
Hospitality Management
Manila,PAN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist - Intern
The Peninsula Beverly Hills
United States Of America
03.2024 - 12.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Education
Bachelor of Science - Hospitality Management
University of Pangasinan
Dagupan City, Philippines 04.2001 -
High School Diploma -
Pangasinan National High School
Lingayen, Province Of Pangasinan, Philippines 04.2001 -
Elementary Diploma -
Magsaysay Elementary School
Lingayen, Province Of Pangasinan, Philippines 04.2001 -
Skills
Verbal and written communication
Excellent Communication
Business Correspondence
Greeting and Seating Clients
Relationship Building
Office Organization
Timeline
Front Desk Receptionist - Intern
The Peninsula Beverly Hills
03.2024 - 12.2024
Bachelor of Science - Hospitality Management
University of Pangasinan
04.2001 -
High School Diploma -
Pangasinan National High School
04.2001 -
Elementary Diploma -
Magsaysay Elementary School
04.2001 -