Jhay Rhed Kiamco

• Streamlined communication channels for increased efficiency in project execution and decision-making processes.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Led employee relations through effective communication, coaching, training, and development.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

• Strategically managed staff shifts to optimize coverage and adhere to labor budget constraints.
• Built strong team relationships to create a positive work environment.
• Boosted customer satisfaction by swiftly resolving complaints and enhancing service quality.
• Oversaw daily operations to ensure alignment with performance and service expectations.

Led team to foster growth, boost productivity, and create a positive work environment.

• Mentored junior staff for professional development.
• Established clear performance metrics for accountability.
• Managed conflict resolution to promote collaboration.

Managed technical support requests through ticketing systems, ensuring efficient service delivery and improved customer satisfaction.

• Streamlined internal processes to reduce call wait times and enhance team efficiency.
• Maintained detailed customer interaction records for follow-up and quality assurance.
• Supported Field Service Technicians by coordinating appointments and schedules for timely service visits.

• Provided exceptional customer service by prioritizing needs and fostering positive experiences.
• Resolved inquiries about products and services, building strong customer relationships.
• Managed high-stress situations with professionalism, ensuring customer satisfaction.
• Collaborated with team members to implement best practices for service delivery.

• Provided front-line technical support, addressing customer inquiries and troubleshooting software and hardware issues
• Utilized strong problem-solving skills to deliver efficient, accurate solutions, enhancing customer satisfaction
• Documented interactions and resolutions, ensuring consistent service quality and follow-up
• Maintained a professional and calm approach in high-stress situations, effectively handling escalated issues