Novels, Mobile Games, Listening to Ted Talks
Jovi Fidelino
Customer Service Associate
Quezon City, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2019 - Current
- Sought ways to improve processes and services provided.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Responded proactively and positively to rapid change.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
Bachelor of Science - Nursing Practice
St. Augustine School of Nursing
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Marinduque State College
Marinduque, Philippines 04.2001 -
Skills
Active Listening
Order Fulfillment
Team Collaboration
Order documentation
Adaptability and Flexibility
Quality Control
Call Management
Understanding Customer Needs
Product Knowledge
Effective Communication
Interests
Timeline
Customer Service Representative
Teleperformance
10.2019 - Current
Bachelor of Science - Nursing Practice
St. Augustine School of Nursing
04.2001 -
High School Diploma -
Marinduque State College
04.2001 -
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance