Jhaniel Repuela

LAND DIVAS - VIRTUAL ASSISTANT

• Maintained efficient operations by handling errands and administrative functions.
• Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with team members.
• Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
• Coordinated leads management with FreedomSoft and Pebble CRM softwares to improve efficiency with prioritized prospects.
• Doing property comps to assess a property's value by comparing it to other recently sold properties in the area with similar characteristics.
• Managing Leads, sending offers and doing lead follow-ups.
• Prepare comparative market research analysis to establish a realistic asking price
• Managed phone and email correspondence and handled incoming and outgoing calls and texts.

FLEX, DIA, ZOLA Accounts - ESR

• Assist customers with queries related to their order status, available products, dispatch details, payment details, etc
• Via Emails and deal with multiple customers at the same time
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Managing of the Returns and Refunds Process
• Acknowledging and resolving customer complaints
• Responding to customer queries in a timely and accurate way via email
• Identifying customer needs and helping customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Checked to ensure that appropriate changes were made to resolve customers' problems

AVAS FLOWERS Account - CSR

• Handling in-bound and out-bound calls to and from customers or third-party delivery services regarding all general servicing questions
• Responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve customer issues
• Responsible for providing answers regarding customers billing concerns and explaining charges, providing refund or credits when necessary and resolving disputes

It Works! Account - CSR

• Demonstrate proper use of nutritional, health, beauty and skin care products that company offers
• Cross-sell nutritional, health, beauty and skin care products, when appropriate
• Identify customer needs and recommend products based on their preferences and explain to customers how to use products they’re interested in buying
• Help clients find products they’re looking for in our website
• Ensure proper presentation of products to the customer
• Inform customers on prices and special offers
• Discuss to Distributors their possible commissions for the given months, informing customer about their down line status and how will they earn commissions by selling the products or by recruiting down line customers
• Processing payments over the phone

AT&T & DIRECTV Accounts - SALES

• Responsible for providing answers regarding customers billing concerns and explaining charges, providing refund or credits when necessary and resolving disputes
• Offering additional products, upgrades and downgrades based on the customer’s request in order to help them meet their satisfaction with the product and services
• Selling additional services like Uverse TV, Directv, High Speed Internet and Digital Home Phone service as a bundle package if customer does not have those services yet to help them lower their monthly obligations especially if they are paying more on their current service provider
• Performing basic troubleshooting for their technical issues and connect them to technical support if it is already beyond our scope

AT&T & DIRECTV Accounts - TSR

• Providing the best high-speed broadband service in the industry
• To ensure the service is always available, we provide free 24x7 technical and customer services purchased from AT&T
• Problems establishing a connection to the internet via computer or AT&T provided modem or router
• Problems using AT&T Yahoo! Email, Outlook email, AT&T Internet Security Suite, or other AT&T provided software
• Other problems with their Uverse TV, Internet and Phone services

EXPEDIA & TRAVELOCITY Accounts - CSR/SALES

• Collect payment for transportation and accommodations from customer
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Dealing with complaints or refunds
• Book transportation and hotel reservations, using telephone
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier

ARIZONA BASED SOLAR PANEL COMPANIES Account – TELESALES REPRESENTATIVE

• Research and target prospects using a variety of sales tools
• Delivers sales scripts in persuading potential customers and well as existing clients to purchase the company’s products
• Cold call in order to obtain key information from targeted prospects to meet the qualified lead criteria
• Taking proper care of outbound calls that are on the do-not-call list and opt-out clients not to disturb, annoy or offend their decision for the company

STRAIGHT TALK, NET10 & SAFELINK WIRELESS Accounts - CSR/TSR

• Provided effective and consistent technical support to customers who called into the call center
• Read emails and sort them according to priority
• Obtained and examined all relevant information in order to assess the validity of complaints and to determine possible causes, such as software or hardware issues
• Determined charges for services requested, collected deposits and payments, and arranged for billing
• Checked to ensure that appropriate changes were made to resolve customers' problems
• Contacted customers in order to respond to inquiries, sales, technical and billing issues, complaints, comments and to notify them of claim investigation results and any planned adjustments through outbound call, email and chat support by using our own company issued Facebook and email accounts
• Resolved customer service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Referred unresolved customer grievances to designated department for further investigation