Jhanica del Carmen
Bogo ,Philippines
Summary
Dedicated Reservation Specialist with strengths in customer relationship management. Manages daily transportation reservations and dispatch operations, ensuring timely and efficient service for clients. Focused on delivering exceptional customer experiences through effective communication and attention to detail.
Overview
1
1
Language
4
4
years of professional experience
Work History
Reservation Specialist | Dispatch
Jackrabbit Limo
Long Island, New York, United Stated of America
03.2025 - 08.2025
- Managed daily transportation reservations and dispatch operations, booking, modifying, and cancelling trips; coordinated chauffeurs and vehicle assignments; communicated with clients regarding trip details, quotes, payments, and special requests; monitored driver and flight information to ensure timely service. Utilised LimoAnywhere and Linxup for managing reservations, dispatch, and driver updates, ensuring smooth day-to-day transportation operations while delivering professional customer service.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Lead Generation & Reservation/Dispatch Support
Boston Pro Car Service
Boston, Masachussetes, United Stated of America
04.2024 - 02.2025
- Delivered virtual assistance for transportation company, focusing on lead generation, customer communication, reservations, and daily operations. Researched and identified potential clients, conducted email outreach, and promoted transportation services to enhance customer acquisition. Managed and updated reservations using LimoAnywhere, coordinated trip and chauffeur details, and assisted with customer inquiries and scheduling. Also supported business development by creating website landing pages and assisting with website content and updates. Executed administrative tasks to support operational needs and streamline business processes.
- Worked closely with team members to coordinate efforts on projects.
- Handled customer complaints by communicating clearly and resolving issues effectively.
CUSTOMER SERVICE REPRESENTATIVE
Office Partners 360
Cebu, Philippines
11.2021 - 04.2023
- Responded to customer service enquiries in a timely manner.
- Provided assistance to customers regarding product questions and feedback.
- Enhanced customer satisfaction by addressing service issues swiftly.
- Worked as Back Office Support/Data Analyst, assisting suppliers in optimising product visibility on the site. Resolved supplier inquiries by detailing necessary actions and documents for product visibility on the site.
Education
Bachelor of Science - Accounting Technology
Cebu Roosevelt Memorial Colleges
Bogo01-2017
Skills
- Reservation management
- Dispatch coordination
- Transportation logistics
- LimoAnywhere
- Lead generation
- Data analysis
- Virtual assistance
- Customer relationship management
- Customer Service
- Communication skills
- Attention to detail
- Product knowledge
- Computer literacy
Languages
English
Advanced
C1
Timeline
Reservation Specialist | Dispatch
Jackrabbit Limo
03.2025 - 08.2025
Lead Generation & Reservation/Dispatch Support
Boston Pro Car Service
04.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Office Partners 360
11.2021 - 04.2023
Bachelor of Science - Accounting Technology
Cebu Roosevelt Memorial Colleges