Jhan Carl Gallaza
Security Officer/Guard/BPO
Parañaque City
Summary
Dynamic security professional with nearly 4 years at SEDAS Security Specialist INC., excelling in asset protection and inventory management. Recognized for leadership potential and conflict resolution skills, I effectively de-escalate high-pressure situations while ensuring operational integrity and safety through detailed roving inspections and proficient documentation.
Overview
7
7
years of professional experience
Work History
Security Officer/Guard
SEDAS Security Specialist INC.
04.2022 - 01.2026
Dedicated Security Professional with nearly 4 years of experience in high-stakes asset protection and facility monitoring. Proven track record in inventory management, roving inspections, and accurate documentation. Recognized for leadership potential and promoted to Security Officer due to exceptional reliability and performance. Computer literate and highly organized with a strong focus on maintaining safety and operational integrity.
BPO Customer Service
Concentrix
03.2019 - 09.2019
Results-oriented professional with a strong background in high-stakes environments and 6 months of experience in the BPO industry. Proven ability to handle complex situations with composure, excellent conflict resolution skills, and a commitment to customer satisfaction.
Education
Bachelor of Science in Marine Transportation
Davao Merchant Marine Academy of Southern Philippines
Davao City Science Technology, Engineering And Mathematics
Central Mindanao Colleges
Kidapawan City 03.2018
Skills
Asset Protection: Expertise in securing high-value assets and facility monitoring
Inventory Management: Experience in tracking and managing facility equipment and goods
Roving Inspections: Conducting regular, detailed patrols to identify safety risks
Computer Literacy: Proficient in digital documentation and basic office software
Surveillance: Experience with monitoring systems and maintaining security logs
BPO Operations: Knowledge of customer service protocols and CRM navigation
Leadership: Proven potential to lead a team and supervise security protocols
Conflict Resolution: Ability to de-escalate high-pressure situations professionally
Critical Thinking: Analyzing safety threats and making quick, logical decisions
Professional Communication: Strong verbal and written communication skills honed in both BPO and security settings
Reliability: A consistent track record of performance that led to an early promotion
Timeline
Security Officer/Guard
SEDAS Security Specialist INC.
04.2022 - 01.2026
BPO Customer Service
Concentrix
03.2019 - 09.2019
Bachelor of Science in Marine Transportation
Davao Merchant Marine Academy of Southern Philippines
Science Technology, Engineering And Mathematics
Central Mindanao Colleges