JHAMELLE E. MORALES
San Jose Del Monte
Summary
Motivated and responsible Business Management graduate with expertise in administrative duties and customer service. Seeking a position to utilize professional and technical skills developed through past work experiences. Possesses strong communication and problem-solving abilities in a fast-paced service environment. Eager to transition into a new field to leverage these skills for enhancing team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative- Chat Support
AFNI Philippines
01.2022 - Current
- Addressed customer inquiries to ensure satisfaction and loyalty.
- Increased sales by effectively identifying and suggesting relevant products to customers.
- Managed high-tier escalations, delivering prompt and effective resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Support Representative
VXI global holdings, inc.
09.2020 - 10.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted sales through strategic up-selling of additional services and products to customers.
Admin Assistant
Kobelle Inc.
06.2018 - 08.2020
- Managed accounts payable to ensure timely payments.
- Administered payroll functions, maintaining precise records and timely disbursements.
- Handled government contribution processing accurately.
- Prepared comprehensive monthly performance reports for staff.
- Processed and issued checks and invoices efficiently.
- Introduced and marketed new products to customers.
Education
Master of Arts - Business Administration
BULACAN STATE UNIVERSITY
Malolos, Province Of Bulacan, Philippines05-2026
Bachelor of Science - Business Administration
City of Malabon University
06-2018
Skills
- Communication skills
- Customer service
- Problem resolution
- Time Management and Organization
- Multitasking ability
- Phone etiquette
- Client interaction
- Computer proficiency
- Administrative support
References
Juan Carlo M., Antonio, Guidance Counselor/ Instructor, +639778274878, CITY OF MALABON UNIVERSITY
Training
- "Receiving and Responding to Workplace Communication" TESDA (Online Course) April28,2020
- "Introduction in Front Office Services" TESDA (Online Course) April29,2020
- "Customer Service" MLLO Scholars Enhancement Class September30,2017
- "Enhancing, Enriching, and Empowering Workshop" Ateneo De Manila University Campus July11,2017
- "Basic Business Writing" MLLO Scholars Enhancement Class June26,2017
Timeline
Customer Service Representative- Chat Support
AFNI Philippines
01.2022 - Current
Technical Support Representative
VXI global holdings, inc.
09.2020 - 10.2021
Admin Assistant
Kobelle Inc.
06.2018 - 08.2020
Master of Arts - Business Administration
BULACAN STATE UNIVERSITY
Bachelor of Science - Business Administration
City of Malabon University
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