Jan Marky Alviz

Virtual Assistant, Social Media Management, Sales And Customer Support, Administrative Support

Laguna, Philippines

Summary

Dynamic professional with over three years of experience in enhancing online brand presence and optimizing daily operations for businesses. Successfully built an Instagram brand account from the ground up, achieving over 6,000 organic followers while managing all client communications, sales, and administrative tasks. Proficient in Cava design, customer support, and social media marketing, offering a blend of creative and organizational skills to ensure seamless business functionality. Committed to driving growth and efficiency in every project.

Overview

years of professional experience

Work History

Fashion Design & E-Commerce Business Manager

Dalmory Jewelry

01.2020 - 01.2023

Built and managed the brand’s Instagram account from scratch.
Grew page to 6,000+ organic followers, driving steady online traffic. Designed promotional posts and marketing materials using Canva. Managed customer communications (inquiries, ambassador applications, order follow-ups).
Closed consistent online sales, generating an average of ₱1,000 per closed sale.
Oversaw complete account operations: content posting, engagement, order support, and customer satisfaction.

Front Desk Assistant

Hidden Green View Hotel

San Pablo City

12.2019 - 12.2019

Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Handled payment and bill processing, change giving and payment collecting for guests.
Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.

Education

Bachelor of Science - International Tourism And Hospitality Management

Laguna State Polytechnic University SCC

Santa Cruz Laguna Philippines

04.2001 -

Skills

Social Media Management

Instagram Marketing Virtual Assistance

Administrative Support

Customer Support (Chat & Email)

Sales & Lead Generation

Canva (Graphic Design)

Content Creation & Scheduling Online Brand Management

Data Entry & Office Tasks

Websites

Accomplishments

Grew an e-commerce Instagram page from 0 to 6,000+ organic followers in 3 years without paid ads.
Generated consistent online sales, earning an average of ₱1,000 per closed transaction.
Successfully handled 100% of customer communications via Instagram chat (inquiries, orders, ambassador partnerships).
Created 100+ marketing designs and promotional materials using Canva, boosting engagement and brand visibility.
Managed end-to-end e-commerce operations: account setup, content scheduling, customer service, and order support.
Delivered excellent customer service in a 4-star hospitality setting, assisting in guest check-in, reservations, and inquiries.

Timeline