Jhaeymiel P. Jarabelo

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Shared necessary information to minimize denied claims and reduce customer effort.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Developed comprehensive knowledge of company products and services to provide accurate information to customers.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Ensured customers received accurate details about company products.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Used ticketing systems to manage and process support actions and requests.
• Implemented feedback from customers to improve overall quality of support services provided by the team.
• Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
• Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
• Improved customer satisfaction scores with personalized technical support and follow-up.

• Upheld strict compliance with food safety regulations, ensuring a safe dining environment for all guests.
• Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
• Collaborated with kitchen staff, ensuring accuracy and promptness of customer orders.
• Promoted special offers and upsold menu items to increase sales revenue without compromising guest satisfaction.

• Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
• Conducted regular maintenance checks on fuel dispensers, ensuring accurate readings and optimal performance.
• Received positive feedback from customers for providing friendly and attentive service during interactions.
• Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.