JHACKILYN BARBA
-
Dinalupihan, Province Of Bataan
Summary
Adept at strategic thinking and fostering customer focus, I significantly enhanced team performance at AT&T CLARK through expert guidance and developed training materials, boosting job satisfaction. My tenure at SEVEN OAKS BAKERY and RESTAURANT saw revenue growth by optimizing service standards, showcasing my analytical skills and ability to implement creative solutions.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Subject Matter Expert
AT&T CLARK
05.2018 - 03.2019
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
COSTUMER SERVICE ADVISOR
Express Gifts Philippines
09.2017 - 03.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Restaurant Manager
SEVEN OAKS BAKERY and RESTAURANT
01.2016 - 04.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Bachelor of Science - in Tourism Management
UNIVERSITY of BAGUIO
General Luna Road, Baguio City 2600 PhilippineS 05.2001 -
High School Diploma -
SAINT JOHN ACADEMY
2 BURGOS STREET, DINALUPIHAN BATAAN 05.2001 -
No Degree - Elementary Education
TUCOP INTEGRATED SCHOOL
Tucop Dinalupihan, Bataan 05.2001 -
Skills
Training and mentoring
Strategic thinking
Creative solutions
Strong analytical skills
Customer focus
Certification
Millionaire Mind Intensive, Resorts World Convention Singapore
Timeline
Subject Matter Expert
AT&T CLARK
05.2018 - 03.2019
COSTUMER SERVICE ADVISOR
Express Gifts Philippines
09.2017 - 03.2018
Millionaire Mind Intensive, Resorts World Convention Singapore
04-2016
Restaurant Manager
SEVEN OAKS BAKERY and RESTAURANT
01.2016 - 04.2017
Training in Department of Tourism - CAR
12-2014
7 Days Apprenticeship-by-Experience Onboard M/V St. Michael the Archangel
04-2013
OJT as Front Office Agent in Astoria Boracay
03-2013
2ND ICCS International Convention on Tourism and Hospitality- Singapore University
02-2012
Bachelor of Science - in Tourism Management
UNIVERSITY of BAGUIO
05.2001 -
High School Diploma -
SAINT JOHN ACADEMY
05.2001 -
No Degree - Elementary Education
TUCOP INTEGRATED SCHOOL
05.2001 -
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